Teams | Collaboration | Customer Service | Project Management

Latest Videos

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

OneDesk - Project Discoverability Settings

Projects in OneDesk can be set to be private or to be discoverable by other users in your organization. Administrator accounts can see all projects regardless of their privacy settings. Learn how to change a project's discoverability in OneDesk in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

1st Anniversary | Award winning Employee Monitoring Software | We360.ai

We are so grateful and delighted to announce that We360.ai turns one today. This is how our journey has been. Thank you to the whole team who made it come true , our mentors Mr. Abhishek Gupta, Mr. Nilesh Khare who were there with us in the thick and thin and our customers. Over to the next one! Cheers

Managing hypergrowth with distributed front end teams

There’s a lot more to Miro than just our boards. Watch our Enterprise and Platform teams discuss how we navigated hypergrowth (scaling from 80 to 300+ engineers in less than two years) by adapting our frontend stack and engineering practices. You’ll gain insights into how we deal with changes that span multiple teams, the internal tooling we revamped to support our engineering growth, and our path to making our platform more accessible.

How design teams redefined collaboration using Miro

New collaborative tools have sprung up in the last two years — and innovative companies and organizations are choosing Miro. Watch product and design experts from Miro, Shopify, Stack Overflow, Founders Factory Africa discuss how they use Miro to navigate remote and hybrid work environments, and to drive collaboration across distributed teams. The highlights include: Miro is an online collaborative whiteboard platform for modern work, helping collocated, distributed, and remote teams work wherever and whenever.

OneDesk - Create a Custom Chart Dashboard

Learn how to create a custom dashboard of charts in your analytics app. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.