Teams | Collaboration | Customer Service | Project Management

Tired of complicated paperwork when bringing new employees onboard or when they leave? Our latest webinar recording has the answer! In this easy-to-follow session, we talk about the problems with old-fashioned onboarding and offboarding methods. Then, we show you the awesome benefits of using automation to make things simpler and faster. No more confusion – just efficient and accurate processes that make employees happy!

We asked top CX leaders about AI's impact on their company's customer service. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

He emphasizes the need for strategic planning and organization, suggesting to focus not only on individual productivity but also on team-wide time optimization. He also alludes to the hidden time costs associated with unproductive meetings, and encourages the use of tools like Fellow to run more efficient meetings..

Assignments are an important part of workflows. They transfer information and responsibility for task execution to the correct person automatically during a state transition. M-Files offers two types of assignments for use in connection with workflows. By selecting Assign to User, you can create an assignment that does not result in a separate object. You can also have separate assignments created once the object workflow is moved to a certain state.

Tired of chaotic virtual meetings? Say hello to Workstatus - Your ultimate solution for managing virtual meetings effortlessly and efficiently! Gain valuable insights into your team's activities. Take your virtual meetings to the next level!

🚀 See how the UK's leading engineering firm, NG Bailey, supercharged their service request process using Vivantio's unparalleled self-service capabilities. From facing challenges with inefficient service channels to witnessing "absolutely phenomenal" results, this journey sets a standard for customer success in the SaaS space!

On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.

Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023. Timestamps: Intro - 0:00 Why are customer service skills important? - 0:25 8 customer service skills you need - 0:42 Tip #1: Empathy - 0:46 Tip #2: Product knowledge - 1:23 Tip #3: Collaboration - 1:42 Tip #4: Speed - 2:03 Tip #5: Communication skills - 2:13 Tip #6: Data-centricity - 2:31 Tip #7: Consistency - 3:10 Tip #8: Adaptability - 3:28.

AI is everywhere these days, but not all AI can handle customer service. Some companies are getting stuck with technology like SCR33CH. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Notifications are a great way of keeping people up to date of what is going on with the documents they put into a workflow. To send a notification, first define the recipient users and user groups. Then enter the notification subject and the message. You can also specify the user from metadata or state transitions. Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply.