You've got backlog data, now it's time to analyze it! If you have not viewed our previous video, "What is backlog?," consider doing so before diving into this video: https://youtu.be/UzbnKB-gdKo

See more "Zendesk from home" tutorial videos like this one here: https://zdsk.co/ZFH

A Financial Times report highlights fintech trust gaps so significant that they may compromise the sector’s ability to ride the digital wave. Alarmingly, studies suggest that “fintechs are predicated on the notion that they are a force for good–but the tide of opinion is turning against technology companies.”

On Thursday, August 12th, at 11:00 am CST, the Developer Community team shared the basics of the Zendesk Apps Framework and the journey from start to finish on creating your first app! They also covered topics such as how to use the ZCLI to scaffold up your first app, use the Javascript framework Next in your Zendesk app, and how to submit your app for review!

Need to restrict internet access in your network? In this tutorial, you will learn how to block websites and restrict employee internet use with a free trial of BrowseControl, CurrentWare’s web filtering software.

In today’s cut-throat competition, every penny is precious. Why spend extra on manpower, when the virtual agent can get it done for free. Vision Helpdesk – Live Chat has the Virtual Agent inbuilt in the system. The Virtual Agent can take care of the instant level one support for your client, thereby reducing the load on your staff. Questions and their Answers can be pre-fed into the virtual agent. The virtual agent also links directly to the Live Chat where staff can connect and continue providing support to the client, thereby leading to instant and efficient customer support.

CIS Agency is an online marketing and web design solutions provider based in the US. Watch how they leverage Zoho Projects to collaborate effectively, keep track of all their work, identify delays and adapt to remote working with the help of our mobile application.

Say hello to Confluence, the team workspace where knowledge and collaboration meet. See how fast moving companies use Confluence’s open platform as a central source of truth to break down silos, share and build on knowledge, and collaborate on projects company-wide.

Busy seasons are important times for both you and your customers and we want to make sure you are prepared. This video provides some quick tips on self-service to help you best serve your customers during peak season.

Custom fields allow you to include additional information to your time data⌚ For instance, you can add a field with your task codes, user job positions, project stages, client billing details and more and see all reflected in your Timesheets reports 📈 Available fields are: dropdown, text, currency, date, number and boolean ⚡ TrackingTime gives you the edge you need to ace all your projects.