AI Chatbots for customer service are capable of so much more than ever before. Our AI is constantly learning and improving its ability to be a full stop customer service agent. The world of customer service is changing. See the difference AI makes and why agents need more than a chatbot.

Rhys Christian, a Product Manager on the Advanced Roadmaps team, gives an overview of the new Advanced Roadmaps planning interface for Jira Premium users. Check out this demo to learn more about the main sections of a plan, how to configure the view for your needs, and a brief look into scheduling the Roadmap.

Nick, a Group Product Manager on the Jira Software team, demos how to set up a simple automation rule. Thanks for watching and don't forget to subscribe to our channel

Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

Your host and product expert, Andrew Forbes, is joined by Zendesk’s SVP of Product, Jon Aniano. Join us to discuss how Zendesk is helping businesses stay five steps ahead through rapid change, and stay connected with customers in real-time with social messaging.

Teamwork is work management software for people who want to own the big picture — giving you everything you need to collaborate effectively, hit deadlines, and achieve high performance results.

Learn the basics about getting notified in Slack, adjusting your notification preferences to focus when you need to, and staying informed on the go with the mobile app.

Almost overnight, COVID-19 amplified a performance gap between those companies that invested in technology innovation at scale before the pandemic and those that did not. It turned a performance gap into an abyss. The task now centers around how to hasten this kind of digital change during a crisis, even as many are falling behind. To persist and succeed, organizations of all sizes across industries will need to employ a new strategy with information management solutions as a centerpiece.