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Plan, track, and automate your project's progress and key sprints with Nifty milestones. Creating Project Milestones at the outset of a project gives context to your project's tasks and provides clarity to your current progress. Since visualization is also important, you can use the Swimlane View which intersects milestones with task lists to get a birds-eye view and control over your milestones and tasks.

In light of the sudden shift to remote working, we recently conducted a series of internal brainstorming workshops to strategize the best ways to conduct remote sessions with our customers. We compiled over 300 ideas from 3 continents. Here are our key findings, brought to you by M-Filers and Hanna Tahvonen.

Learn how to navigate the ticket interface in Zendesk. More details on customer context in a ticket here: zdsk.co/35FioFT More details on ticket forms here: zdsk.co/2A9Jw4b

We now spend all day, every day, at home and talking through our computers. And this change in human interaction is impacting our mental health. In this video, Nina Levin from Lyra Health shares how to lead teams, customers, and yourself through this emotionally charged time.

This is a demonstration of how to set up and use the Omnichannel Canned Responses feature.