Discover the critical importance of customer experience and how it shapes the impression customers have of your business. Learn how to deliver good CX by heightening satisfaction and fostering long-term connections. Our 5 essential tips will help you kickstart an effective CX strategy that cultivates customer loyalty, driving lasting success and brand advocacy.

In this overview video, we'll be walking you through Service Watch Desktop for macOS. We'll cover the benefits of utilizing Service Watch for macOS and the configuration and deployment process. We'll then review the data being collected by Service Watch and some additional functionality in Active Tests, Device Groups, and Alarms.

Forget about revenue for a moment. Consider how much more profitable your agency would be if you optimized your team’s time and improved utilization. If you could reduce hiring costs by keeping staff for longer. If you understood the leaky buckets in your outgoings and reduced losses like over-servicing through improved best practice. Manish Kapur, who has over 25 years of experience in creative ops, explains how he streamlines agency operations and boost profit within agencies of all sizes.

Many agency owners don't begin with the end in mind. Did you? If you answer questions like "How much do we need to make?" with "I don't know...more!" or "When will I be able to retire?" with "Not now!"... ...you're not alone. Seasoned agency owner, Karl Heasman, Founder of Greycott Consultancy has had his own successful exits and now helps other agency owners prepare for acquisition--by beginning with the end in mind.

Struggling with inefficient field operations? Get your dispersed teams working like a well-oiled machine with Workstatus's Field Service Management software. In this video, learn how Workstatus gives you pinpoint control over field teams through real-time mapping, movement tracking, and more. Optimize schedules, verify work, prevent payroll fraud, and keep projects on budget. Gain the visibility you need to manage dispersed teams and remote workers effectively.

Many agencies--just like yours--are echoing this common refrain: Either it’s feast or famine right now. In today's episode, Joe Sullivan shares how his agency, Gorilla 76, is experiencing a "feast" season where demand is exceeding supply. They’re having to tell clients they can’t start working with them for several months–even if they’re ready to sign & start today. It’s a good problem to have, but one that they’ve still got to solve. An aim for what Joe refers to as “managed growth.”

We're making Basecamp better! It's now easier to make quick edits. Before, editing titles or renaming tools in a Basecamp project took multiple steps, taking you to a different page, and then back again. We made it easier! Now, you can rename projects, tools, documents, messages and more without ever leaving the page. Simply click and make your changes.

Explore how developers can manage incidents in Jira Software using the new incidents tab. The incidents tab pulls relevant incidents from Jira Service Management and other third-party tools, into Jira Software so developers can focus on incidents impacting software components they’re responsible for in the same tool where their development backlog lives. For more about Incidents in Jira check out these articles.

Learn how to setup canvas variables.

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate Service Desk's visual workflow builder already allowed users to drag and drop components into a process to define its multiple steps. But with the latest update, they can build, modify, and optimize them in minutes without technical knowledge — making it perfect for speeding up your Enterprise Service Management (ESM) strategy!