A change request is a formal ticket for tweaking or modifying anything in your system or IT environment. Whether because of new business needs, fixing existing problems, or simply making something better, a change request helps you outline what needs to be done and why. These aren't just procedural necessities but tools that can boost the effectiveness and reliability of your help desk. Here's how they make a difference.

In this podcast episode, REWORK host Kimberly Rhodes talks with David Heinemeier Hansson, co-founder of 37signals and CTO, about his personal shift from using Apple products to exploring Linux and Windows platforms. He discusses the expanded platform integration at 37signals, which now includes all three operating systems.

Take a look at our new "Approval Workflow" functionality. Make sure the proper steps are taken before a ticket or project moves to the next step!

24 Hour Fitness worked with FMX Solutions to switch from BMC Remedy to Jira Service Management to reduce silos and save costs. Now 24 Hour Fitness is connecting Dev and Ops to collaborate better and make work more visible. Watch this Team 24 they’ve used Jira Service Management to transform their service management practices.

See 3 in-depth examples of how to use lists in Slack to manage projects, collect requests, and track work.

Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.

Slack lists make it possible for teams to manage projects and tasks right where they’re already working. From action items to deadlines and resources, lists put the most important parts of your conversations to work so teams can get more done, faster. All without ever swapping between apps.

Palo Alto Networks, a name synonymous with cutting-edge cybersecurity, faced a challenge familiar to many: multiple work management systems created inefficiencies that made it difficult to scale. Their solution? Consolidate into Asana and connect their workforce. Thanks to their visionary leadership, Asana is helping define the future of work at Palo Alto Networks, where AI is an integral teammate accelerating the way work gets done.

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

Streamline creative production for smoother, more effective assets. Whether you’re launching a new ad campaign or shooting videos to update your webpage, you can go from idea to published on time and on budget with Asana.