Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

teamwork

A fresh look is coming to Teamwork.com

Feb 11, 2026 By Jordan Wellin In Teamwork
Get excited: Teamwork.com is getting a refreshed look and feel! When it officially rolls out, you’ll notice a cleaner, less busy UI that’s designed to help you move through your work with less friction and more focus. Not only that, but a customizable navigation will make tailoring your in-app experience to your individual workflow a cinch.
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monitask

Self-Management Skills: Definition, Examples, Strategies, and Development Guide

Feb 10, 2026 By Junun Saleh In Monitask
Success depends on more than technical knowledge or formal qualifications. The ability to manage yourself effectively plays a major role in both professional and personal life. This ability is known as self-management. Self-management skills affect how well you use your time, stay focused, handle pressure, and follow through on responsibilities.
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teamwork

Turn "What If" Into "We're Ready" with Tentative Projects

Feb 10, 2026 By Janelle Santi In Teamwork
One of the unsung challenges of running a client service business? Planning for those in-flight “maybe” projects that can often take just as much effort as confirmed ones. And when you don’t have the right tools at your disposal to assist in that planning, it’s easy to waste time, duplicate work, or lose visibility altogether while waiting for the pieces to come together. That’s why we’ve doubled down on Tentative Projects in Teamwork.com!
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time doctor

What is a productivity audit? A modern leadership perspective

Feb 5, 2026 By Time Doctor In Time Doctor
A productivity audit shows you how work actually happens inside your team members by revealing how they spend time, how workflows move, and how tools support or slow down daily work, so you can make better decisions before small issues turn into bigger problems. In this article, you’ll learn how productivity audits help leaders: How confident are you that you have a complete picture of what your team works on each day? On the surface, work often looks under control. Tasks move forward.
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scoro

February 2026 Version Update: Introducing Subtasks

Feb 4, 2026 By Sintija Lapiņa-Ērgle In Scoro
You’ve asked for them, and we delivered. The moment you’ve been waiting for is finally here! In February, we’re bridging the gap between high-level deliverables and granular project planning and execution by introducing subtasks. This gives you the ultimate freedom to configure Scoro to match the exact rhythm of your unique workflow.
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Does AI Make PSAs Obsolete?

Feb 3, 2026 By Scoro In Scoro
As AI tools get more powerful, a fair question keeps coming up –– If AI can connect everything, do you still need a PSA? With AI agents, MCP, and a bit of low-code creativity, it can feel like you could stitch together your own operating stack. That assumption misses an important distinction –– AI is an accelerator. It’s not infrastructure. For professional services businesses, reliability, structure, and trust come from having a clear system of record underneath it all. That’s what makes automation sustainable, reporting credible, and decisions defensible.
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AI Is Only as Smart as the Systems It's Plugged Into

Feb 3, 2026 By Scoro In Scoro
AI is quickly becoming the control center for operations teams. MCP is the next step – letting AI tools like ChatGPT, Gemini or Claude, securely connect to your systems and actually take action, not just respond to prompts. But there’s a catch. AI doesn’t fix messy operations. If your information is scattered across tools, spreadsheets, and workarounds, AI just amplifies the mess. The real value shows up when there’s a clear system of record underneath it all.
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teamwork

A simple guide to resource tracking for project teams

Feb 2, 2026 By Ben Brigden In Teamwork
I’ve seen how quickly projects can become stressful when you don’t have a clear picture of where time, people, and budgets are being spent. Work can start to feel chaotic when resources are stretched, and expectations keep rising because of AI. I’ve also learned that most of these problems are avoidable. When you can clearly see who’s working on what and how resources are being used, planning gets easier and pressure drops across the team.
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onedesk

Resolve Tickets in Record Time with AI Summaries

Feb 2, 2026 By Erin Richardson In OneDesk
In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left waiting. This information overload is a primary driver of slow response times. But what if your team could understand the entire context of a customer issue in seconds, without all the back-and-forth conversation? This is the power of OneDesk’s AI-powered ticket summaries.
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