If your company manages multiple services, brands, or a variety of departments each with different workflows, branding or websites, it is important to be sure your clients are receiving properly tailored support. On the other hand, you’ll want your agents to have centralized communication and a streamlined workflow to manage tickets and tasks, even across brands. Luckily, OneDesk’s robust customization options allow companies of all kinds to to set up their apps to best fit their needs.

We all want to set new goals and do our best to maintain them. With the new year having set in, there comes a sort of renaissance tinge to being productive. Everyone wants to revamp themselves in the new year—the way they behave, the way they live their lives, and the way they go about doing their daily activities.

Upwork Global Inc. is a freelance platform designed for effective remote collaboration between clients and independent professionals, like a graphic designer or freelance developer. The platform allows clients to share information and communicate work objectives with virtual teams. And to ensure everyone gets their money’s worth, Upwork provides a time tracking software solution to invoice work time.

Budget monitoring is a key aspect to successful project management. The new financials app in OneDesk allows you to easily estimate, forecast and monitor your company’s budget. Regardless of the size of your team, or how you bill your customers, the financials app offers flexibility to set costs and keep track of your company’s finances in real time.

Mallol Arquitectos, founded four decades ago, is the biggest architecture firm in Panama and Central America. The company and its 140 talented employees are well known for their professional tradition, experience in projects at any scale, and culture of innovation.

Have you ever come across the phrase "it is all in the smaller steps that add up to the bigger things?" Well, the same ideology can be applied to Agile Development. Rather than having a project go on for years, why not break it down into smaller releases, or "sprints"? In a sprint, projects are broken down into chunks of work or iterations, which can be worked on for short, repeatable phases or working cycles Here's how agile development is going to help you improve your business agility.

Scoro is, no doubt, one of the most comprehensive work management software available. It’s often praised for the interlinkage of all features and data, intuitive interface, and high customizability, enabling every business to find their ideal workflow. But a product is only as powerful as its users. And we genuinely want our customers to know the best ways of using our product.