Unlock your team’s maximum productivity with one of these three conceptual agile project management templates. You’ve undoubtedly heard of Agile by now as the startup-based move-fast-and-break-stuff ethos has trickled its way into the largest of institutions. Digital transformations orient around the need for speed and maximizing productivity.

The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. Instead of gathering at a large convention center in a major city, hundreds of contact center industry experts gathered at their computers to connect digitally.

Working remotely has become the new normal because of the COVID-19 pandemic. With so many employees working from home, team managers need a remote work plan or policy to ensure that their employees stay productive. But how do you create an effective remote work plan? In this article, we’ll tell you how to build a remote work plan and what to include in it. We’ll also share a free downloadable remote work plan template to help you get started.

We’ve had a great start to 2021 here at Teamwork. Our first quarter of the year has been busy and we’re delighted to showcase the countless new Teamwork features. We hope you enjoyed trying out the new Teamwork releases over the last few months. In case you missed any updates, check out all of the new Teamwork features released in the last three months to see how each could help your business.

The Covid-19 pandemic swept across the globe and strict health measures forced companies to adapt. Overnight, organizations transitioned to flexible workplaces with the main goal to keep the lights on in unimaginable conditions. As things begin to settle, reimagining how we work became essential to thrive. Flexibility is often defined as the quality of bending easily without breaking.