Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

OneDesk - Canned Responses

There are multiple ways to set up and automate the sending of responses in OneDesk. Canned responses can assist in answering frequently-asked questions you receive from customers, addressing requests you get repeatedly, and more. This lets you declutter your helpdesk and saves you and your team time when it comes to sorting and replying to customer requests.

How an Explosive Detection Agency Eliminated Overtime with Scoro

Bombs Away is an independent UXO (unexploded ordnance, explosives) consultancy from the Netherlands. The company provides historical research services for governmental institutions and construction companies worldwide and helps to neutralize areas that might contain bombs still in the ground after World War 2.

Time Doctor Metrics for Hybrid Workforces

As workplaces start to reopen post-pandemic, many companies are struggling with the decision of how and where they will operate and how to set up their teams to be the most productive. A large number of companies are choosing to stay fully remote while a smaller portion are choosing to go back into the office full time.

Try new feature - Display options filter

We continue to improve the features of Monitask for you and in one of the latest updates, we have implemented a new and useful feature – filter display options in the Time entry details report. Now you have 5 additional filters for displaying information in the daily report. Below we will tell you what this filter can be useful for you. If enabled, the table will show data on users who have been previously archived.

The ultimate guide to creating a web design workflow

Beautiful website design doesn’t just happen. While your clients might think their slick, high-functioning website popped out of nowhere, you know that a lot of blood, sweat, and tears went into it. Most of your clients have never been through the web design process before. This will be their very first experience, which is why it’s so important to make it as straightforward as possible. Doing so will alleviate any stress, confusion, and ultimately, any unhappy customers.

Scoro Raises $16M to Take Work Management Software to Next Level

Today, we’re excited to announce that Scoro has closed a $16.4 million Series B round led by Kennet Partners. Additional investors included Columbia Lake Partners and previous investors Inventure, Livonia Partners and Tera Ventures. We’re thrilled to join an elite group of Estonian start-ups which have raised over $20 million in venture capital, such as Skype, Wise, and Bolt.