For the third and final part of our three-part series (Part 1 and Part 2) on building and maintaining strong relationships with customers who prefer live chat, we’re going to look at an area some companies forget to evaluate entirely. In the first part of our series, we focused on the pre-conversation efforts of setting yourself up for successful chat interactions with B2B customers. The second part was all about improving the actual chat experience for both the agent and the customer.

The arrival of COVID-19 in Brazil brought serious challenges to states, city halls, and the federal government: how to optimize healthcare services to the population, without overloading the health system and reducing the pace of contagion? Rocket.Chat partnered with Amazon and other players to provide a solution for that: a digital assistance platform to help Brazilians diagnose the virus quickly and easily.

There’s no perfect process for hiring great programmers, but there are plenty of terrible ways to screw it up. We’ve rejected the industry stables of grilling candidates in front of a whiteboard or needling them with brain teasers since the start at Basecamp. But you’re not getting around showing real code when applying for a job here. In the early days of the company, we hired programmers almost exclusively from the open source community.

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in!

In person, you can easily tell someone’s mood based on their body language and how they speak, but that’s much more difficult with text alone. Emojis are a great way to add tone to a piece of text and also help make text-based conversation feel more casual, relaxed, and fun. Thanks to emojis, we can chat with much more real emotion than you might get by being careful about your word choice or by including just the right number of exclamation marks and periods at the end of a sentence.

“The next big thing most likely to kill 10 million people will not be a war but a virus.” — Bill Gates, Ted Talk 2015 Who could have imagined that his farsightedness would hold true in 2020, have us locked in our homes, and the global economy falling like a house of cards? COVID-19 has affected lives of people across the globe in a way that many unexpected things are becoming the new normal.

Now that we’ve all dived into the deep end of remote working (thanks, #covid-19), it’s time product managers take stock of which tools and practices will help their teams maintain both focus and motivation. Previously PMs enjoyed the co-location perks of in-person stand-up meetings, watercooler chats, and live dynamic brainstorming. But without those opportunities for nuanced face-to-face communication, how can you lead your product effectively?