Teams | Collaboration | Customer Service | Project Management

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Zendesk Community - AI Summit Deep Dive

In this recording of the Zendesk Community - AI Summit Deep Dive, we explored how to elevate customer service with the latest AI innovations! This session covered key topics like Agent Copilot, AI Agents, and AI-Powered Voice. Watch to discover how these tools can help your team provide better support, automate common inquiries, and create smoother interactions that boost customer satisfaction.

How to start a call center (processes, tips, tools)

Are you looking to start a call center? With loads of businesses looking to outsource their call operations, running your own call center continues to remain a lucrative business! However, that doesn’t mean you can do it overnight. In this article, we’ll go through everything you need to know before setting up your own call center.

What is an Employee Management System (EMS)? Understand in Detail

Having an affordable, engaging, and simple-to-use management system is all a company can ask for. In the changing business environment, managing a growing team can be difficult. Tracking attendance, employee performance, or handling payroll, all these tasks can pile up. To manage this clutter, you need a centralized system that can take care of all these aspects. This is where an employee management system comes into the picture.

What is a Timesheet and What are its Uses and Advantages?

17 Curious about how businesses keep track of work hours and manage projects effectively? Enter the world of timesheets!! Timesheets are essential for recording employee hours, streamlining payroll, and optimizing project management. Understanding their benefits can transform how you manage time and resources. Dive in to learn what timesheets are, how they work, and why they’re a game-changer for any organization.

How to Know if Your Remote Employees Are Working?

15 In today’s world of remote work, it’s easy to wonder if your remote employees are staying productive without the traditional office setting. Are they focused, engaged, and delivering results, or are distractions taking over? While remote work offers flexibility and freedom, it also presents unique challenges in ensuring accountability and maintaining productivity. So, how can you confidently know if your remote employees are working?

10 Best Workflow Management Tools for Optimized Team Productivity (2024)

There’s a clear shift in how employees want to work. Gartner research claims that for 63% of candidates, a four-day workweek is the biggest draw for getting attracted to a job. The rising cost of work is also driving employees to demand creative hybrid options. This dynamic environment demands organizations empower employees with the right workflow management tools so that they can work smarter, not harder.

10 Employee Management Software for Busy HRs

Managing people is at the heart of every successful business, whether running a small startup or leading a large team. That’s why more HR teams are turning to employee management software to make life easier. It helps streamline everything—onboarding, payroll, performance reviews—but with so many choices, finding the best employee management systems can feel like a lot to tackle.

4 Challenges and Solutions for Growing Shared Services Teams in Enterprise Companies

As enterprise organizations scale, shared services teams play an essential role in supporting internal departments and driving efficiency. From HR and IT to finance and legal, shared services teams streamline operations, reduce costs, and enhance internal client satisfaction. However, as these teams grow, they face unique challenges that can affect their ability to support internal departments effectively.

5 Quick Solutions for Consulting Firms Struggling with Project Delivery

Project delivery can be a major hurdle for consulting firms. Whether due to limited visibility, lack of transparency, poor coordination, or mismanaged client expectations, consulting firms face unique project management challenges that, if unaddressed, can delay project timelines and impact client satisfaction. To stay competitive and deliver on promises, consulting firms must adopt strategic solutions that improve their approach to project delivery.