Teams | Collaboration | Customer Service | Project Management

2023 is already shaping up to be a big year for business managers. With new technologies and shifting customer trends constantly making waves, it’s important for managers to have a strong foundation in communication skills. As the future of work becomes increasingly uncertain and the lines between professional and personal life continue to blur, it’s important that all managers are up to date on the latest communication strategies.

If you’re new to project management, you might be asking yourself what a project baseline is and why it’s important. A project baseline is a document that gives you an overview of the project – from what has been done to where things are at right now. It can provide you with a clearer picture of the work that needs to be done, and help you to make better decisions when it comes to timing, resources, and communications.

Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!

A guide to 6 psychological phenomena that could be partially responsible for your team’s low energy levels and motivation.

Are you looking for a support live chat software solution that will allow you to offer chat support to your customers? If so, then you should consider investing in Vision Helpdesk Live Chat. Support live chat software is a type of customer service software that enables businesses to communicate with their customers via chat. This type of software is becoming increasingly popular among businesses of all sizes.

In the past three years, we’ve seen a major shift in the ways we work. According to a report from IDC, 43% of global businesses are now focusing on increasing productivity and driving team engagement. At Miro, we’re always searching for ways to empower teams communicate and work together better. That’s why we’re excited to release some amazing integrations with leading Business Intelligence tools such as Looker, Tableau, Grafana, and Amplitude.

The tier 2 help desk is a key player in the IT support operating model. It’s the third layer in the five levels of IT support, and done well it can resolve more complex incidents, share knowledge with other support teams, and act as an escalation point to other IT support options. But what does it actually cover? That’s what we’re about to find out! Keep reading to discover its benefits, typical activities and examples, and more.

As 2023 commences, we’re incredibly proud to announce that Scoro has landed a whole host of awards across eight different categories, including significant momentum in the Professional Services Automation (PSA) market. G2’s Winter 2023 Awards list also shows how versatile Scoro’s work management software is across several sectors, from SMEs to the Mid-Market and beyond.