Next week is the release of the 2020 Gartner Magic Quadrant for Content Services Platforms (CSP). In the world of enterprise technology solutions, businesses rely on analyst reports like the Magic Quadrant to help guide their strategy. Recognition of vendors by respected analysts like Gartner are a central tool for organizations that are reviewing cornerstone technology — in this case Content Services Platforms.

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this blog, we explore the different applications of chatbots in six key industries, along with real-life examples.

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Today, we’re excited to share a preview of some of the experimental sidebar features that the Mattermost team has been working on.

Tehnopol Science and Business Park is the largest research campus and business incubator in the Baltics, as well as home to well-respected tech companies such as Cybernetica, Starship Technologies and Skype. Its mission is to empower start-ups and SMEs to accelerate their growth and Tehnopol has always used multiple digital solutions to achieve this. However, in 2019 Tehnopol began to outgrow its existing toolset.

In this update, we’re introducing a couple of handy ways of reducing manual work in your sales process. Keep your sales pipeline moving with new options to track opportunities by sales stages. After closing, easily compile multiple purchase documents of the quoted third-party services with minimal effort. Take a closer look.

“To retain the customers you have, you must help them achieve the outcomes they need.” This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

Another month, another release! To be released soon, Rocket.Chat 3.8 counts on a lot of new features and improvements. So if you don’t like spoilers, don’t keep on reading! We listed our new features and improvements on our upcoming release below. Make sure you check it out and know what to expect!

It seems from all of the new trends in 2020, such as ordering your groceries through Instacart or your dinner on UberEats, that managing remote teams that work from home is most likely a trend that will become more mainstream, if not the new norm. According to the Boston Globe 20% of the United States population worked from home prior to Covid 19 and that number has tripled as the pandemic continues.

Work breakdown structure is a good way to get any project off the ground and can often determine the success of a project. That’s why project managers need to learn how to master them. This article will help you understand the work breakdown structure and create one on your own. Project management is by no means easy.

It’s the end of the month, and you’re preparing to update your team and your manager on the status of your project. You know it’s going well, but you have to show them. How do you share the project’s successes, and any concerns you have, in a quantifiable way? The answer is key performance indicators (KPIs). KPIs measure specific aspects of performance, enabling you to monitor and share progress in a clear, objective way.