Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step-by-step guide, you can incorporate a 24/7 support model in no time. That’s why we’ve put together this comprehensive guide on setting up 24/7 customer service. In this guide, we cover: What Does 24/7 Support Mean?
Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?
Looking for ways to manage your workload efficiently? Managing your team members and keeping track of their workloads isn’t easy. If you overestimate your team’s capacity or put too many to-do lists on an employee’s plate, things can quickly become messy. Workload management is a technique that can help keep your team performing at their best, even when resource numbers are limited and deadlines are edging closer.
You spent the whole quarter collecting data about your new website design. You tracked a ton of KPIs, from traffic fluctuations to bounce rates. It's time to show your manager the success of your redesign. How do you do that? With KPI reports. A great KPI report doesn’t just showcase the data you collected; it also presents an argument for the next steps your organization should take.
How well is your call center handling customer issues? Metrics like customer survey scores and average hold times speak volumes about your support team’s performance. But even data doesn’t always tell you the full story. To uncover the finer details of your call center performance, you’ll need a headset and a quick tutorial on call listening, or call monitoring.
Interested in learning about some engaging team building activities? Sure, team building activities are a great way to boost morale, increase collaboration and create a group of tightly-knit coworkers. However, team building activities are only useful if they are informative and enjoyable at the same time. Unfortunately, your average team-building activity doesn’t live up to this. Most team building games are embarrassing, awkward, and a waste of time!
Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. And while robust product features are important, it is the added benefits of B2B (business-to-business) customer support that can accelerate product use and drive optimal performance to help customers reach their full potential. In other words, effective B2B support forms the foundation for long-term successful customer engagements.
Value isn’t measured the same for everyone. It can be found in the price of a product, but it can also be so much more than that. To your clients, the real value of your products may be found in their quality, their uniqueness, their practicality; even the feelings they get when they buy them. So, to your clients, what is customer value? How do you measure it? And, most importantly, how do you create customer value? Let’s find out.
What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.
Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.
