Founded in 2010, Freshworks is a global SaaS firm that provides customer engagement solutions for organizations of all sizes. The firm entered India’s unicorn club (start-ups valued at or above USD 1 billion) in July 2018. The firm has grown from a 6 member team in 2010 to a 2500+ member strong company and has a dozen products under the Freshworks brand.
Collaboration skills are essential for any team and an individual’s success. It seems like a simple thing to be able to operate like a well-oiled machine, but the truth is it’s not nearly as easy as one thinks. Whether you’re already part of a team or are still building one, the question about how to get members on board and to work together seamlessly has probably come to mind.
Shadow IT – tech used in an organization that is not administered by that organization’s IT department – accounts for the majority of the cloud tech at most companies. Understandably, the risk this implies might keep a security pro up at night; Gartner estimated in 2016 that by 2020, a third of successful attacks experienced by enterprises will be on their shadow IT resources.
More and more companies are realizing the time-savings and workflow efficiency they can gain by integrating the apps in their tech stack. At Teamwork, we know how important integrations are, so we’ve built a suite of products that are designed to work together from the get-go. Unfortunately, not all apps natively integrate with one another so easily, leading to disjointed workflows and a lot of time wasted switching between multiple apps to make manual updates.
The end of life statement of Skype for Business Online service, made by Microsoft on 30th July 2019, was an alarming announcement for skype customers who were accustomed to using this platform. Since the term ‘end-of-life’ has confused many people, let us explain it a bit more.
Every business dreams of having countless satisfied and loyal customers. Once you’ve crossed a certain point, those people are more than just customers – they are enthusiastic promoters and brand advocates of yours, who wouldn’t dream of ever switching to another competitor. Of course, these types of customers are rare. And to acquire them, businesses have to pull out all the stops, and develop a strong focus on a critical area: customer success.
When teams bring together the right people, processes, and ideas from across their organization, they can accomplish amazing things together. Unfortunately not all teams work and communicate in the same tools, creating challenges for cross-functional collaborators and slowing down work on shared projects. This is especially true for technical and business teams whose highly interdependent work can get bogged down by a lack of visibility and repetitive, often duplicate, progress tracking.
A new version of our iPhone/iPad app is available today that adds support for Apple's Critial Alerts. Added in iOS 12, Critical Alerts are special notifications that can bypass the device's mute switch and Do Not Disturb settings to generate audible alerts in emergency situations. This functionality is only available to applications that have applied to and been approved by Apple.
Congratulations. You’ve decided to prioritize agent experience as a key driver of customer success. This move positions your business to unlock the one true secret to a better customer experience: equipped, empowered, and engaged agents. Now, where do you begin? The genesis of this proactive change program is in prioritizing improved collaboration.
