With winter slowly but surely losing its power and daylight growing stronger by the hour (we didn’t know we could rhyme!), we’re ready to release a fresh new version of Scoro. This update includes quite a few essential improvements to our existing features to simply make them even better. In addition, we’re continuing with numerous UI and UX updates – making Scoro more consistent and logical, interlinking related settings, automating workflows, adding new icons and so on.

Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or business. It’s a difficult feeling knowing your voice isn’t being heard, or even worse ignored by someone you’re trusting to meet your business needs. However, these situations can be avoided with your own customers by hiring support team members who legitimately care about them AND know how to properly display this care in conversations.

A business can’t thrive without lead generation, however, the more leads you generate, the more selective you have to be in your pursuits. Sales rep don’t want to waste time chasing a large list of dead-end leads. That time could be spent nurturing more promising leads. Yet, when it comes to valuing leads, how do you separate the wheat from the chaff? Experience and gut instinct goes a long way, but they aren’t enough.

Distinguishing correlation from causation is one of the most frequent mistakes made in reasoning. These two words appear deceptively similar but identifying the difference between both can either make or break the process of creating a high-value product for your customers. Let’s dive right in as I review correlation vs causation psychology and describe the main differences between these two common terms.

Dashboard design principles are all very well, but what do they look like in practice? This blog will walk you through nine golden rules, with a real-life dashboard example for each. By following these simple steps you can create a dashboard that's clear and effective. And you don't need to be a designer to make yours look great. Enjoy building!

The digital revolution has changed the way we find the information we need and how we get help. Now, you can find out everything you need with the swipe of a smartphone, including discovering how to hire a Jira expert. When it comes to the corporate world, the humble service desk has undergone quite the digital transformation too, helping users receive the right help in a timely manner.

Burnout is a serious problem, where individuals are emotionally, physically and mentally exhausted due to a prolonged and excessive period of stress. The symptoms may vary but you may feel emotionally drained, overwhelmed, and unable to meet your responsibilities. Research reveals that this phenomenon is prevalent in the tech industry, with more than half (57%) of those working in the sector reporting to feeling burnt out in their jobs.

With the new year setting in, you might have already identified new leaves to turn, and set your customer service objectives accordingly. Along with the goals that you have already framed, here are five questions that can help you reflect on your current support setup, ensure that you are on the right track, and fine-tune your objectives for the year.

Looking to outsource your software development operations? Over the last few decades, software development outsourcing has experienced tremendous growth. Around 64% of all companies now outsource their entire development process! But what is software development outsourcing and how do you do it? In this article, we’ll cover what it is, the benefits and drawbacks of doing it and give you some helpful tips to outsource your software activities seamlessly.

For project management, there are tons of software options available, some of which are too heavy-weight for teams tackling smaller, well-defined projects. When picking the right software for your team, one of the biggest challenges is striking the right balance in terms of the benefits versus the time spent setting it up and managing the tool.