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Insightful Tools for Insightful Leaders: Enhancing Remote Work with Performance Analytics

Explore the benefits of performance analytics tools for remote work and learn how to become an insightful leader that knows how to monitor pc activity without being creepy. Discover the best options for managers and remote employees to optimize productivity and engagement.

Rotating Shifts Explained: Pros, Cons, and Best Practices

The concept of a traditional 9-to-5 job is swiftly becoming a relic of the past. As businesses strive for flexibility and efficiency, adopting rotating shift schedules is on the rise. Whether you’re an employer looking to optimize your workforce or an employee navigating the challenges of changing work hours, understanding the dynamics of rotating shifts is crucial.

How IT project managers succeed with project management software

Let’s face it: IT projects are notoriously complex. So is managing them. With shifting client requirements, unknown endpoints, finicky development languages, and the constantly evolving nature of technology itself, information technology projects face more potential hurdles and pitfalls than their analog counterparts. To overcome these challenges, IT project managers have specialized training and often more experience.

Optimize Core Web Vitals for SaaS and Custom Apps

A set of metrics known as Core Web Vitals have become key indicators of website performance and user satisfaction. Monitoring and optimizing these metrics for web pages can be challenging. Today, we learn how to use synthetic and real-user monitoring to measure, analyze, and improve Core Web Vitals. Delivering a smooth user experience plays a pivotal role in determining website application success.

Best Practices for SMS Tools and Text Message API Implementation

Once upon a time, SMS was the crowning achievement of communications technology. It combined email’s asynchronous archive of messages with a portable device, allowing anyone to send and receive information anywhere they were. Today, widespread mobile internet access has somewhat eclipsed the main functionality of SMS, but it remains a dominant form for communication in many markets and in particular business cases.

6 Service Desk Trends to Look Out For in 2024

2023 was a transformative and eye-opening year for the service desk, with various needs that had only been lurking in the background coming to the forefront. And as we embark on the journey into 2024, the dynamic landscape of IT Service Management (ITSM) continues to undergo an accelerated transformation, with emerging service desk trends setting the stage for a revolution in customer support and technical assistance.

Service Desk Standard Operating Procedure: Guide + Free Template

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.

Creative Ways to Write Creative Briefs [+ Templates and Examples]

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.