Teams | Collaboration | Customer Service | Project Management

teramind

Introducing New Features Across the Platform | Release 716

Dec 4, 2024 By Teramind In Teramind
Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.
Read Post
onedesk

Create and Manage Unscheduled Tasks and Projects in OneDesk

Dec 4, 2024 By Charlotte Rollert In OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And if you’re using Projects to organize your Helpdesk (which we recommend), you might not have a need for scheduling in the first place as you respond to requests in real time.
Read Post
Simpplr

Navigating a downturn: How an effective intranet can help you lead through uncertainty

Dec 4, 2024 By Robert Strohmeyer In Simpplr
Economic challenges test organizations and the people who make their mission possible. Budget cuts, layoffs and financial instability weigh heavily on employees, leaving them stressed, distracted and less productive. The key to managing tough times is to build trust through timely updates and transparent communication.
Read Post
troop messenger

Adapting Employee Learning Programs for Virtual Work Environments

Dec 4, 2024 By Archana Dasa In Troop Messenger
As workplaces evolve into remote and hybrid models, organizations must adapt their employee learning programs for virtual environments. Just as students rely on speedypaper review of paper writing services for assistance, companies can look to resources and feedback provided by online learning platforms to ensure they provide the most engaging virtual training programs possible.
Read Post
m-files

Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity

Dec 4, 2024 By M-Files In M-Files
What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.
Read Post
insightful

What's Driving High Attrition in Call Centers (& What You Can Do About It)

Dec 3, 2024 By Kendra Gaffin In Insightful
Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.
Read Post
teamsupport

How TeamSupport Revolutionizes B2B SaaS Support

Dec 3, 2024 By Riley O'Donnell In TeamSupport
In the modern business landscape, providing exceptional customer service is crucial for any company aiming for lasting success. Especially in the B2B realm, where relationships and client satisfaction can make or break long-term contracts, having reliable and effective support mechanisms is essential. Enter TeamSupport, a game-changer in the world of B2B SaaS support.
Read Post
teamsupport

Drill Down Into Your Data with TeamSupport

Dec 3, 2024 By Riley O'Donnell In TeamSupport
Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.
Read Post

Running your agency like clockwork with Jinny Mitchell-Kent

Dec 3, 2024 By Scoro In Scoro
How do you create a highly efficient agency without losing flexibility or quality? In this episode, Harv Nagra sits down with Jinny Mitchell-Kent, Joint Managing Director at Great State. With nearly 20 years of experience at agencies big and small—including global powerhouse AKQA—Jinny shares how she’s applying lessons from her big-agency days to a 100-person team. Here’s what you’ll hear: If you want to learn how to streamline your operations and scale smarter, this episode is packed with insights you can put to work right away. Give it a listen!
View Video

Copyright © 2026 OpsMatters™. All rights reserved.