Enterprise leaders need to take a close look at their productivity solutions and identify opportunities to use new technologies to retain their edge.

A two-year study by Stanford University has confirmed what many already knew: working from home is a productivity booster. What has been less understood is how Cloud has facilitated productivity across WFH and office teams – until now. It’s clear that the key driver and facilitator of improved WFH is the adoption of Cloud apps and infrastructure, but how are Cloud platforms responsible for increased productivity?

Customer-facing organizations are constantly on the lookout for a customer support solution that can help their support teams prioritize and respond to customers efficiently. Cloud-based helpdesk software is changing the way businesses design and deliver support to customers. At Freshdesk, we have always believed that a cloud-based support solution is the way forward for businesses of all sizes because it helps provide a call center infrastructure that is scalable, efficient, and easy to use.

By far, the most important contributing factor to the success of your digital transformation efforts can be summed up in just a single word: Data. The type of data that your business is creating, storing, and sharing on a daily basis is inherently valuable.

Thomas Edison once said, “Good fortune is what happens when opportunity meets planning.” Opportunity + planning? 💡 Now there’s an idea we can get behind! With Miro’s infinite canvas, you have the opportunity to create amazing things for and with students. All it takes is a little planning and prep to clarify learning objectives and build lessons, assignments, and projects your students will be invested in.

Business owners and company leaders know that company culture is not just another fancy phrase. It’s one of the key elements that affect a company’s productivity in more ways than one. In this article, we’re taking a closer look at the definition of company culture and the many ways it can affect productivity levels.

Understanding the key differences between sales and marketing allows you to streamline business operations and ensure clear communication across the board. Below, we’ll answer all your questions about sales and marketing. And we’ll reveal exactly how you can align your sales and marketing teams to boost efficiency and profit.

Companies of all sizes want to increase revenue. But at one point or another, all revenue growth is hindered by time. Even if sales reps sold a product every second for 24 hours a day, that productivity would hit a limit. You then have two choices: hire a larger sales team, or enter a channel sales partnership. Most companies choose the second option to save time, cut costs, and expand their market.

Regulatory compliance in call centers helps prevent unethical business practices and promotes a better customer experience. However, as call centers are subject to several regulations, it can be challenging to stay updated on each, resulting in call center compliance issues. In this article, we’ll explore 10 common call center compliance issues and why staying compliant is important. We’ll also highlight four useful tips to keep your business compliant.

Companies constantly have to find ways to streamline their business processes to keep up with changing market demands. One way to do this is by implementing smart Workforce Optimization (WFO) strategies. These strategies help improve employee efficiency by analyzing existing data for quality management and performance management. For a call center or contact center, this results in better customer service, satisfaction, and loyalty.