Forge robust partner relationships in shared channels
How DocuSign, Clause, Assembled and others use Slack to foster speedy communication and fruitful collaboration with partner organizations
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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9 ticketing system tips for outstanding customer service
Customers expect a lot from support teams, especially when it comes to speed. In our 2020 Zendesk Customer Experience Trends Report, people rated quick resolution time as the top factor in good customer experience. To meet customers’ demands for fast resolution times, agents and support reps need to adopt ticketing system best practices that drive consistent, excellent service.
Meet Asana, your work manager. But better.
See how Asana makes it easier for teams to get work done. From assigning tasks to eliminating bottlenecks, get organized and get time back to focus on the work that matters most. Try Asana today for free.
Workflows in HaloITSM
HaloITSM is a privately owned software company, which provides service desk software that can be installed on premise or in the cloud. 2019 welcomes the release of the brand new HaloITSM, HaloPSA & Halo Service Desk solutions, which are now the benchmark for speed alongside Halo Service Solutions renowned versatility.
Craft.io Webinar - Product Leadership from the trenches
In this webinar, Uri Bettesh, CEO of Datos-Health and a long time product veteran in companies like Retalix and NCR, shares his perspectives on managing a product (and a company) at the forefront of the epic battle between humans and the Coronavirus.
Energize your remote work culture with these 6 apps for Slack
Track your time, check on others and jam together with the same soundtrack
The Wrong Way and the Right Way to Deploy a Remote Workforce
In an era where more people are working remotely than at literally any point up until now, it’s safe to say that business leaders all over are suddenly forcing themselves to learn a lot about how to manage these new remote workforces that they find themselves in charge of.
What is a help desk?
Whether you’re an employee struggling to connect to the company VPN or a customer troubleshooting a product bug, there’s nothing more frustrating than not being able to get help from a business when you need it. In a time-challenged world, both customers and employees expect seamless support experiences that make them feel valued. A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external.
Building the best mobile customer experience - do I need an app?
We live in a mobile-first world, and the ecosystem of applications on our phones is a testament to that. In 2019, there were 204 billion app downloads worldwide, nearly double the amount of downloads in 2016. People use apps for everything from groceries and banking to dating and gaming. Despite the fact that apps are everywhere, many companies still struggle with whether or not to create an app for their brand or product.
Gartner recognizes Freshworks as a 'Visionary' in Customer Service
We’re thrilled to announce that Gartner has recognized Freshworks as a ‘Visionary’ for our cloud-based omnichannel customer service platform – Freshdesk – in their latest Magic Quadrant research on customer service and contact center applications! In fact, we are the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.*