Teams | Collaboration | Customer Service | Project Management

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Top Four Best Practices for Remote Employee Monitoring

Many organizations only embrace cybersecurity as a bottom-line business priority after years of unprecedented, expensive and significant data breaches and cybersecurity incidents. More than 80% of small and medium-sized businesses (SMBs) view IT security as a top business concern, and 75% of corporate executives rank cybersecurity enhancements as a pressing issue in the year ahead.

10 Outstanding Sales & Marketing Chatbot Examples

A chatbot is an AI virtual tool made to simulate a conversation with a user through apps, websites, and even on the phone. With a chatbot, you can sell your products, get appointments for your services, and provide customer service, all around the clock In this article, we’re going to show you how twenty-five companies use chatbots to boost sales and engage with their customers in the best way possible.

Wire Named 2021 Best File Sharing Software by Digital.com

We are thrilled to announce that Wire is recognized as one of the top file-sharing softwares of 2021 alongside Box, Dropbox, Slack, and WeTransfer. Researchers at Digital.com conducted a 40-hour assessment of over 60 softwares, looking at solutions that deliver added security through AES 256-bit encryption, which prevents data thieves from stealing valuable files, as well as being user-friendly and seamlessly integrating with frequently used apps and tools.

Rocket.Chat 3.12: Check Out What's New

We’re incredibly happy to count on many new exciting features and improvements on Rocket.Chat 3.12. To keep you updated, we listed the hightlights of our newest release, including UX/UI and Omnichannel improvements. Make sure you check it out! If you wish to view the full release, click here.

Buddy Punch Named Time Clock Software Category Leader in Gartner Digital Market's Report

GRANDVILLE, Mich., March 8, 2021 — Buddy Punch, a leading time tracking solution for small and medium-sized businesses, has been named the time clock software Category Leader by GetApp, a Gartner company. Category Leaders highlight top-ranked North American software products based on end-users ratings in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.

Introducing the Post-it Brand x Miro partnership and integration

Everyone has their own tried-and-true methods to jumpstart creativity. For many, the process involves physically writing down ideas on Post-it® Notes and then huddling around the whiteboard to flesh them out with colleagues. But as remote and distributed work environments become the norm, teams need a new way to ideate and collaborate online while still allowing for independent exploration with pen and paper.

Miro for Post-it App Integration

Watch Kristin transform her ideas from physical Post-its notes to Miro’s digital sticky notes — keeping the good ideas going (and the dance moves coming) with her remote team. With the all-new Post-it® App x Miro integration, you can digitize ideas you’ve jotted down on physical Post-it® Notes with the Post-it® App, and then export them directly to Miro’s online whiteboard to riff, share, and bring them to life as a group. The result is an adaptable workflow that unlocks creativity, fosters collaboration, and democratizes ideation, so the whole squad feels seen and heard wherever and however you work.

Sales Engineering - The Key to Customer Service

Sales engineering is becoming increasingly more important for service-based businesses. It’s time to start paying attention to the role of technical sales in your business. The truth is, without technical sales, you cannot sell. If you want to deliver solutions that meet your target market’s needs, you must bridge the gap between internal teams and customers.

How to Monitor Microsoft Teams Audio Video Performance

In this video, we will demonstrate how to deploy an Exoprise Teams AV Sensor to proactively monitor Teams Audio Video performance from any vantage point. You will see how to monitor Teams AV performance issues from throughout the world and remote locations. Track real-time statistics and call quality metrics such as Packet Loss, Jitter, RTT all seen from the perspective of the Teams Client / WebRTC protocol.