Teams | Collaboration | Customer Service | Project Management

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What you need to know about Zendesk's AI-powered workforce engagement management tools

Here's what you need to know about Zendesk's workforce engagement management tools. Powered by AI, Zendesk WEM can improve your customer support operations from end to end. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How Many Work Hours Do You Work in a Full Year?

Have you ever wondered how many work hours you spend in a year? Finding the answer is not only confined to the number but also reveals valuable insights into productivity, career progression, self-development, work-life balance, and overall life growth. Knowing your working weeks in a year can initiate better time management, set new professional goals, and lead to a peaceful life with balanced work.

June 2024 Version Update: Time Off, BambooHR & Salesforce

With summer starting and vacation plans in full swing, we’re bringing a much-needed breeze to handling your team’s work time. You can now easily manage time off directly from your Scoro’s calendar or sync data over from BambooHR. We’re also launching our Salesforce integration and doing a few tweaks to frequently used buttons to make your daily workflows smoother.

How to use Zoom: a step-by-step guide

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

Maximizing Employee Integration: Key Questions for Effective Onboarding Surveys

Onboarding surveys are essential tools that help organizations measure the effectiveness of their onboarding programs. By systematically gathering feedback from new hires, these surveys provide critical insights into the initial experiences and perceptions of employees. This feedback is crucial for refining onboarding strategies and ensuring that new employees feel valued and integrated from day one.

A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.

Achieving Cross-Team Alignment: Best Practices for Synchronizing OKRs

One of the most valuable attributes of the Objectives and Key Results prioritization framework – and why we’re so thrilled that we’ve incorporated OKRs into the Craft.io platform – is how effectively it can help you bring together different departments across your company to work productively toward shared big-picture goals. Most of the other prioritization frameworks you’ve heard of – weighted scoring, the MoSCoW method, RICE, etc.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

Big law firms thrive with hybrid office policies

In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.