Teams | Collaboration | Customer Service | Project Management

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High Level Resource Booking in Scoro

Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.

Employee Resource Utilization 101: Your Ultimate Guide

Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.

Rise of the 'WFH husband': The gender divide in remote work

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.

Mastering Predictive Analytics: A Beginner's Guide

Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.

Asana Unveils AI Teammates to Tackle Complex Workflows and Elevate Teamwork

Asana's Proprietary Data Model, The Work Graph®, Provides the Ideal Structure for AI Teammates to Collaborate with People in the Flow of Work, Power Customized Workflows, Triage Risks, Action Projects, and Reallocate Work to Achieve Goals Faster.

How to use Zoom: a step-by-step guide

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

The Top 10 Call Center Quality Assurance Software

It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity and performance, improving customer satisfaction and operational efficiency.

Salesforce Integration for Miro: 2 Way Data Sync

The Salesforce integration for Miro integrates a real time, 2 way data sync between Salesforce and Miro. This video will show you how to import Salesforce opportunities, accounts, and contacts directly from your Salesforce instance. Once you’ve imported your Salesforce Objects within Miro, you can then edit, update, and collaborate on Salesforce Objects directly in Miro without leaving your Miro board. All updates you make in Miro will be updated in Salesforce in real time. At the end of the video, you will learn a bit more about enhancements which will be made to the app in the future, such as more filtering capabilities.