The COVID-19 pandemic forced a gigantic remote work experiment across global industries. As finance firms transition to post-pandemic operations, most are adopting a “hybrid” model combining on-site and remote workers. The hybrid approach aspires to “get the best of both worlds”. Employees gain location flexibility while firms retain physical offices and in-person collaboration.

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

Capacity planning means ensuring that there is enough time, people, and specific roles to execute projects successfully. It’s a high-level process that proactively evaluates these factors over weeks or months. It influences the type and volume of work your team takes on. And it shapes hiring decisions, too. For example, deciding whether you have enough developers with experience coding in C++ to execute a potential four-month project successfully.

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Busy, busy, busy! That is exactly how any project manager would describe his or her workday. But while project managers have to juggle multiple tasks and manage complex projects, it doesn’t always have to be so tiring. Using a timeline view, you can easily get a high-level understanding of your entire project, helping you mitigate any challenges, such as an impending deadline or a dependent task that may derail your upcoming schedule.

An employee doesn’t become disengaged overnight. It’s a gradual detachment due to work-related issues or personal dissatisfaction. As a team leader, business owner, or HR professional, your role is pivotal in influencing employee engagement levels with timely intervention and employee-oriented solutions. In this post, we’ll show you which causes and signs of employee disengagement to look out for and how to tackle them through six actionable solutions.

Corporate reliance on technology frequently carries the risk of crisis when it fails, for whatever reason. The most recent example was Friday's global IT shutdown. An IT outage like this has serious consequences. The scale of the disruption, from grounded flights to paralyzed hospital systems and stalled retail operations, highlights the vulnerability of our digital world. It has an impact on the organizations involved, particularly their credibility and reputation.

Unquestionably, by encouraging professionalism, technology has offered great advantages for corporate dealings. Thanks to technology, companies are changing B2B payment systems and choosing electronic transactions over paper checks. Moreover, creative payment technologies are streamlining worldwide networks and communication, thus saturating the market with a range of possibilities. Still, among this variety, selecting the appropriate B2B payment system may be a difficult chore.