Adam Martoccia, eSupport Manager at Morris-Jenkins tells us how surfacing key information from monday.com and Google Sheets on TV dashboards had a positive impact on their contact center performance. At Morris-Jenkins, they believe in empowering their people with data. Adam realized his Digital Support Team would perform better if they had visibility and awareness of their KPIs, so he started looking into TV dashboards as a potential solution.

For companies operating under remote or hybrid systems, one of the main issues is how to track the productivity of an employee working from home. This guide lists essential strategies for managing remote employee productivity. It also introduces top tools for productivity tracking that offer unique features to suit various organizational needs.

The terms of an employee’s compensation are typically outlined in a contractual agreement at the start of employment. This contract serves as a binding document between the employer and the employee, detailing the pay rate, job responsibilities, and other employment conditions. It’s crucial for employees to understand that any reduction in pay requires a modification of the original contract, which typically necessitates mutual consent.

The employee monitoring, workforce analytics, and workforce productivity monitoring industry has a healthy collection of software. A few new entrants have entered this space, and traditional DLP and cybersecurity providers are also tweaking their solutions to meet market demands. It’s an exciting time to invest in an employee monitoring solution. While Teramind is one of the most popular products, we know some Teramind alternatives have unique features of their own.

Pay-per-call advertising is a type of media buying in which companies pay for incoming phone calls caused by certain marketing efforts. Pay-per-call lead generation is necessary for digital marketers who want to make more money. Whether or not you are already familiar with affiliate programs that pay daily, PPC affiliate marketing is something that you must be knowledgeable about. In this article, we will talk about the most famous and best pay-per-call companies you should know about.

It’s time to say farewell to nasty billing surprises and hello to more financial control. Introducing Time Approvals, our latest feature that will ensure you get the final say over your team’s time for the ultimate in accurate client billing. Take comfort in knowing that there are guardrails in place to protect your time data and billing details. Follow these four steps to work through the entire process, from setup to approval.

Your accountants and CPAs have better things to do than fiddling around with invoices and calculating billable hours. …But you also need to get paid. Is spending hours on billing and payroll just a necessary evil in the accounting field? Or is there a better way? Time and billing software promises to solve this problem, introducing automation and real-time tracking to your accounting and billing workflows.