I recently joined Courier as a Software Engineer and part of the onboarding process was to set up and configure my development environment on the new M1 MacBook Pro. This task was more complicated than usual because, with the new MacBooks, Apple has replaced their long-running Intel processors with their own M1 chip. To help you take full advantage of the power of the new MacBooks, here are some tips and tricks I picked up when setting up my own machine.

New year, new you—but same organizational habits? No thank you. If you’ve resolved to be more organized in the new year, you’re not alone—according to the Anatomy of Work Index 2021, being more organized and finishing work on time is one of the top three work resolutions for 2021. But despite the fact that millions of people around the world set New Year’s resolutions, previous surveys have shown that less than 8% of people accomplish them.

This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a photo can greatly enhance any text message you’re trying to send. That includes messages you send in a customer support role to help customers solve a problem or those texts your customers send you.

2020 taught us that predicting the future can be a risky business. But that’s not stopping people from looking into the crystal ball. In fact, the search term “2021 retail trends” on Google yields a measly 416 million results. Given this, you might wonder why we’re doing this. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce.

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.

Local councils in the UK public sector are under increasing pressure to deliver seamless, easy-to-use services, which are accessible to a diverse demographic, as cost effectively as possible. Councils in England will face an overall funding gap of £6.5 billion by 2025, even before COVID-19 is factored in. Coupled with this deficit, local councils are expected to deliver public services that emulate the end-user experience constituents receive from private businesses.

Interested in monitoring employee productivity? Whether you’re a brick-and-mortar office or you transitioned into a remote team due to the pandemic, it’s essential to know how productive your employees are. Monitoring your employees’ productivity helps both the employer and the employee gain accurate insights into how to boost their employee performance metrics. In this article, we’ll cover everything you need to know about monitoring employee productivity.

Looking for a one-on-one Harvest vs Toggl comparison? Harvest and Toggl are primarily time tracking tools. However, Harvest supports workforce management features like timesheets and invoicing, whereas Toggl offers various reports to help you gain team performance insights. This way, both tools can help enhance your team’s productivity levels. But which time tracking software should you choose? In this article, we’ll do a Harvest vs Toggl comparison to help you pick the right tool.

We chatted with Kristian Marquez, Managing Director of Finstrat Management who took us through how he built a business around surfacing and optimizing SaaS metrics. He’s helped scores of clients gain investment, grow their business and better understand their opportunities - all through visualizing important financial metrics.