In Part 1 of our series on changing support software, we went through some questions to help you identify if now is the time to consider other options for your support technology. In Part 2, we discuss some key strategies for properly evaluating different support solutions. Let’s dive right into how companies should go about choosing their new support software with these 5 steps.

Millions of employees are now working from home as a result of the COVID-19 pandemic. Meanwhile, business is booming for cybercriminals: We’re seeing a recent and unprecedented surge in successful cyberattacks. Worse, the cost of those attacks is climbing exponentially and is expected to hit as much as $6 trillion annually by next year. To address the problem, executives must reexamine their assumptions about security and the systems they have relied upon in the past.

We’ve been teaching people how to do remote work well for the better part of two decades. We wrote a whole book about the topic in 2013, called REMOTE: Office Not Required. Basecamp has been a remote company since day one, and our software is sold as an all-in-one toolkit for remote work. Yeah, we’re big on remote work! So now that COVID-19 has forced a lot of companies to move to remote work, it’s doubly important that we do our part to help those new to the practice settle in.

Today we released Zulip Desktop 5.2.0, fixing a critical security issue.

Hi folks, We are incredibly excited to present the biggest change in Riot ever: as of the last 24 hours we are enabling end-to-end encryption by default for all new non-public conversations, together with a complete rework of Riot’s user experience around E2E encryption, powered by a whole new suite of encryption features in Matrix. We have released this simultaneously on Web, Desktop, iOS and RiotX Android! The things we needed to fix to turn on E2EE by default were...