Teams | Collaboration | Customer Service | Project Management

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8 examples that define a positive patient experience

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

How to be successful with Zendesk AI | Preparing for artificial intelligence

💡 In this video, we'll discuss five ways to be successful with Zendesk's Advanced AI offering, ensuring your on the path to success with artificial intelligence in your customer experience (#CX) or employee experience (#EX) journey. 👉 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Disengaged employees cost the global economy $7.8 trillion

“Time is money” has never been more true than it is now, in today’s busy business world. While the economy is going through rough patches, business leaders are focusing more and more on one important factor: output. The employee experience, however, is a crucial component of the puzzle that is sometimes missed. Remarkably, only 13% of employees say they are completely satisfied with their jobs.

How to Address Insubordination in the Workplace

Insubordination is a serious workplace issue that occurs when an employee refuses to comply with a direct order from a supervisor or manager. It is a form of defiance and can have negative consequences for both the individual and the organization. Insubordination can manifest in various ways, such as openly challenging authority, refusing to follow established policies or procedures, or displaying a disrespectful attitude towards superiors.

How to build a best-in-class project intake process

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.