It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.

The rise of agile project management has brought a new meaning to the terms Kanban and Scrum. These terms are thrown around a lot, but there are still a lot of people who are unsure about what each framework means and what are the main differences between them. Every team works differently when mapping out the stages of a project. It helps to play to the strengths of each member and consider what each individual project demands.

Transactional emails may seem dull and unimportant compared with marketing campaigns. Yet 64% of recipients find them the most valuable type of message in their inbox, making them the most important communication you can have with your customer.

Cultivating long-term, meaningful customer relations is an important part of any business. It goes beyond offering an incredible product and encompasses the entire customer experience, which should be consistent across every interaction you have with your customers. According to a Microsoft report, 54% of consumers state that they have higher customer service expectations than they did previously. The pressure is on for businesses to differentiate themselves and take better care of their customers.

Digitization has revolutionized marketing. Meanwhile, it has become very diverse and complex. Large marketing clouds from IT giants like Adobe, Salesforce, Oracle, and Co prove it. Here’s an introduction to other holistic solutions from which not only large companies benefit from.

Want to set up effective call center training programs? During the last decade, customer service has moved on from being a mere necessity to taking a front-seat for most businesses. As a result, contact center services and operations have gone through a massive transformation. And it’s vital that the methods and practices in call center training sessions reflect these changes too. Frontline customer service agents must now be empowered to embrace and utilize these new trends.