Teams | Collaboration | Customer Service | Project Management

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Unlock the future of intelligent employee experiences | Free Zendesk report

Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Productivity & Efficiency in the Age of AI & Automation

The gears of the modern workplace are shifting. The surge in adoption of artificial intelligence (AI) and automation shows no signs of slowing down, with at least 35% of global companies using AI in 2024. Repetitive tasks that once clogged our calendars are now devoured by AI in seconds, freeing us up to focus on the aspects of our roles that truly matter: problem-solving, creative thinking, and strategic decision-making.

Employee Monitoring in the Workplace - Common Concerns and Effective Solutions

In evolving workplaces where more teams are working distributed across locations, organizations face the challenge of staying in sync with how remote employees work and what efficiency distributed workforce achieves. Leveraging employee monitoring software can enable businesses working with distributed teams to gain the actionable insights that matter.

Build Dashboards for Monitoring the Remote Workforce

Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that enable organizations to diagnose and fix network issues faster for their employees wherever they work.

How to Stop Overservicing Clients w/ Ken Yarmosh

38% of agencies struggle with frequently overservicing clients. Of the 500+ agencies surveyed for the 2023 State of Agency Operations Report, 44% also said that client demands have become tougher to meet. Are you finding clients more demanding? Is overservicing happening more frequently in your agency? If so, 2024 can be different on both fronts.

Navigating Organizational Blind Spots & Maximizing AI with Monique Zytnik

This episode features an interview with Monique Zytnik. Monique is an award-winning, global internal communication leader who presents on best-practice communication at world conferences and guest lectures at universities. In this episode, Shawn sits down with Monique to discuss the misconception of authenticity, the challenge of creating culture, and why AI will never replace human creativity and connection.

Remote Work Accountability: How to Keep Your Team On Track

In today’s digital age, remote work is becoming increasingly popular, and the need for strong accountability practices comes with it. But how can you keep your team on track when everyone works from different locations? Enter remote work accountability – the secret ingredient for success in a distributed workforce.

Cost control 101: Optimize your project expenses

Cost control involves identifying expenses and finding ways to reduce them to increase company profits. In this piece, we’ll explain what cost control is and how cost control fits into the cost management system. Cost control is an essential part of any financial strategy. When monitoring your company’s finances, how can you stay within budget?

The pros and cons of Microsoft Teams time tracking

Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task lists, Microsoft planner, and meeting whiteboards. You can also use various Microsoft Teams integration tools for an all-in-one solution. So it definitely does make employee collaboration super easy but is it really the right tool for time tracking and employee management solutions? Moreover, how does Microsoft Teams time tracking work?