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Every time the Help Desk phone rings, it costs your organization, money. One of the best methods for businesses to save money is to automate time-consuming tasks, which, of course, takes the cake when it comes to delivering support. It is important to invest in quality support for your employees, especially as it helps them be more productive. Let’s look at some of the cost metrics that workplace support incurs.

I remember it like it was yesterday, but it was 20 years ago. As I approached my boss’s desk, I saw her do something amazing: she made a smaller window appear on top of her screen, displaying the icons of her open applications. She quickly toggled and selected another. In an instant, she’d gone from Outlook to Excel. No mousing around, no hunting to open the app. I squawked. What the heck was that? That, my friends, was my alt-tab Eureka! moment.

Identifying the attributes that constitute a qualified lead can be a complicated process, especially if your product caters to a wide variety of customers. Your sales reps need a clear and structured strategy to ensure their lead qualification process is both consistent and reliable. A lead qualification checklist establishes the criteria and step-by-step framework your team needs to ensure the leads they work have the highest probability of becoming future customers.

As your company grows, and departments become more specialized, teams can lose sight of overall performance. A dashboard is a great way to present the “pulse” of your business, and keep your team in the loop. Plus, it saves you from creating reports, which are often overlooked or out of date by the time people read them. But what aspects of company performance should you and your team be tracking?

Freshbooks is a cloud-based software that provides accounting services to its users. The application is geared towards small businesses and self-employed professionals, enabling them to track their financials by logging on to their accounts. At its core, Freshbooks is a straightforward application that eliminates paperwork by automating tasks like invoicing, organizing expenses and client follow-ups.

Businesses are using more tools than ever to get their work done. As our customers deploy more and more apps to solve ever-emerging challenges, it becomes increasingly important for us SaaS companies to make it easier for those apps to work together and to create a platform where work is centralized. That’s why our mission is to provide an integrated work management platform where customers can manage their end-to-end workflows.

Lots of companies say they’re customer focused. But are they really? The fact is, most companies think more about profits than how they treat their customers. That makes sense on the surface–after all, any business needs to be profitable to stay afloat. But in the long run, it’s much healthier for the bottom line to put customer needs in focus. A single angry customer can create a social media firestorm with a complaint.