How to overcome the "grid effect" in virtual meetings
In the anonymous grid of a video meeting, it’s easy for people to tune out – and miss out. Here’s how meeting leaders can fight it.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Workflow: How to solve a ticket automatically after a certain amount of time
Learn how to automatically mark tickets as solved using automations and create views to track solved tickets efficiently. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
How to Monitor Employees on Microsoft Teams
Monitoring employee activities on Microsoft Teams is essential for businesses aiming to maintain productivity and secure communication, especially in a remote work environment. Managers can track various aspects such as user activity, Teams meetings, and chat messages through tools like the Teams Admin Center. This proactive approach helps organizations identify potential issues like quality issues during calls or monitor private channels for compliance, ensuring a smooth digital experience.
7 Best Quoting Software in 2024: Features & Reviews
Whether you’re a small business owner or part of a large sales team, automated quoting software can give you an edge in winning new business. But with so many options, finding the right quoting tool can feel overwhelming. So, we tested the best quoting software tools on the market to help you find the one that best suits your needs.
Dan Timmiss: How to get your agency IT ready for scaling
As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling? That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.
Decisions just DOT easier.
Dots over debates — voting just became our favorite thing.
The ITIL Framework Can Be Described Best As: A Set of Best Practices
The ITIL (Information Technology Infrastructure Library) framework is one of the most widely recognized and adopted sets of best practices in IT Service Management (ITSM). It provides a structured approach to managing IT services, ensuring that they align with business needs and contribute to overall success. This article will explore the ITIL framework in detail, providing insights into its history, core components, benefits, and certification paths.
New Release | Introducing Required Fields in Craft.io Platform!
New craft.io release! In this video, we are introducing two powerful updates to enhance your workflow: Watch now to see how these updates boost planning efficiency and streamline your team's workflow!
How to verify that your email configuration is correctly set up in Zendesk
Troubleshoot email configuration errors with this tutorial. Learn DNS, SPF, and TXT verifications using third-party tools like MxToolbox. Resolve issues outside Zendesk for seamless email setup. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
Working Overtime: Pros, Cons, and 20 Statistics
People usually work overtime due the reasons like poor time management, inaccurate project estimations, or a workforce shortage, rather than a personal preference. Some companies even try to avoid compensating employees for their overtime work. The issue with working overtime is that it is often misused and looked down upon. This is why legislation is necessary to govern it properly.