An integration libation
Zendesk plus some great new apps are a recipe for a great cocktail. Maybe not as good as an old fashioned…
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Interesting takes on #AI in BFSI.
The last part of the interview we had with the #BFSI industry leaders is here. Watch out for a few interesting takes on #AI.
Girish Mathrubootham shares the story behind Freshworks 360
It has been an exhilarating week for us with the launch of Freshworks 360 and the $100 million ARR milestone. Here's an exclusive – Our CMO David Thompson interviews our CEO Girish Mathrubootham on the excitement and story behind Freshworks 360.
What's Good: Knowledge Capture App in Zendesk Guide
With the Knowledge Capture App, you can ensure that the knowledge on your team is consistently documented, building and enriching it over time.
Mattermost Dev Talk - React & Redux Performance
A talk about writing performant React and Redux code. Presented by Harrison Healey, a Mattermost core committer.
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.
Future of customer experience in BFSI - #FreshThink
Here's what industry leaders foresee as the future of Customer Experience in BFSI
Understanding the Net Promoter Score (NPS) and Customer Success
Companies will go to great lengths to find out what customers think about their business. From expensive surveys to focus groups and everything in-between, customer information traditionally isn’t obtained overnight or on a shoestring budget. But, with this information now being so vital to customer success teams, a standardized method of obtaining real information at an affordable price has emerged. Known as the Net Promoter Score (NPS) it asks customers one simple question…
Customer Support Heroes: Chef-turned-support-manager Ade Mitchell reveals the secret sauce to boosting productivity at Veeqo
This is the fourth part in our mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.
Customer Experience in BFSI - #FreshThink
Check out the video where BFSI leaders answer to what Customer Experience means to them.