Teams | Collaboration | Customer Service | Project Management

The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Because of the weight customer service holds for your company, it’s vital that you have the right tools for the job.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

They may be the most underrated component of a successful business.

The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees, the global pandemic has taken the challenge to a whole new level, so much so that one global survey of almost 1500 C-suite executives and board members has revealed the issue is now the number one concern for business leaders.

This month we’re doing it short and sweet! We’ve got a few usability improvements lined up for you that are small in scale but big in value if you’re an avid daily user of Scoro. Here’s what’s updated in Scoro.

One of our promises at Wire is to provide the most secure and user friendly communications platform. Today, we’re proud to announce the first phase in our latest efforts to bring data privacy to a broader group of people through accessibility improvements to our UI. We love user feedback, and these improvements were partially inspired by our users’ inputs and our commitment to following accessibility standards.

For the past few years, Rocket.Chat has expanded and evolved to deliver a better communications experience for organizations all over the world. We have continuously invested in product and infrastructure enhancements that allow communication to flow freely between colleagues, partners, customers, communities and even platforms - without compromise. Organizations can own their data, customize anything within the platform and integrate whatever they need.

In this article, we’ll compare QuickBooks Time (formerly TSheets) vs. Hubstaff vs. Buddy Punch and discuss: Let’s dive in.