Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.

The computer networking company Cisco has announced a significant reduction in its global workforce, which has had a ripple effect throughout the industry. This choice is part of a larger pattern wherein significant IT corporations have been reassessing their resources and strategy in response to economic difficulties. In this article, we explore the ramifications of Cisco’s workforce reductions and its proactive emphasis on artificial intelligence (AI).

Whether you’re new to Miro or a seasoned pro, it’s likely there’s more for you to discover to get the most out of the visual innovation workspace. There’s always Miro Academy, where you can take free courses and attend live training. But what if you want to learn — fast — how you can use Miro for your specific job?

The dynamics of the workplace have changed significantly as the globe tries to adjust to the post-pandemic environment. Even though lockdowns started four years ago, the work-from-home trend is still prevalent, albeit with changing subtleties. The latest “2023 Workplace Index” from Eptura explores this changing environment in great detail and provides priceless insights into how office dynamics and work culture are changing.

Maximizing productivity and operations are essential for small businesses to thrive. Timesheet software, also known as electronic timesheets or employee timesheets, plays a critical role in achieving these goals by automating time tracking and offering valuable insights into your workforce’s activities. However, with options available, choosing the right timesheet software solution can feel overwhelming.

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Have you heard the expressions “Houston, we have a problem” and “tiger team?” Have you wondered what these refer to or where these terms originated? Well, if you do, then this article is for you. Here, we’ll answer all your questions related to tiger teams—what they are, when to form one, and how to do it. Let’s get started.

The skill level of your workforce is a primary determinant of labor costs. Highly skilled employees typically command higher wages due to the specialized knowledge or expertise they bring to the job. Conversely, positions requiring less specialized skills may have lower associated labor costs. It’s important to balance the need for skilled labor with the cost implications for your business.

The search of excellence has always been the most important thing in the ever-changing world of business. Performance management, which is a planned way to check and boost efficiency among employees, has become an important part of reaching company goals. This piece takes you on a trip through time to look at how performance management tools have changed over time, from their simple start to the cutting edge technologies we use today.