Teams | Collaboration | Customer Service | Project Management

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Zendesk experts dive into what's next with AI | Conversations with Zendesk podcast

💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

Integrate InvGate Service Desk With Lansweeper And Supercharge Your ITSM

If you're already a Lansweeper user, now you can expand your IT Service Management capabilities by integrating InvGate Service Desk with Lansweeper. This powerful pairing unlocks new possibilities for streamlining your IT operations, broadening your visibility, and delivering rapid, superior service. Lansweeper is an IT Asset Management tool that allows businesses to manage and track their IT inventory. However, it lacks ITSM capabilities on its own since it wasn't designed to provide them.

Achieving Client Support Excellence with TeamSupport

In the competitive landscape of today's business world, maintaining strong client relationships is more important than ever. However, achieving this can be a daunting task for any organization, given the complexity and dynamic nature of client interactions. This is where TeamSupport comes in.

The AI-Enabled Workforce | Atlassian President, Anu Bharadwaj

Whether you call them AI assistants, copilots, or teammates – there’s no shortage of AI features that promise to help individuals work smarter, better, and faster. But at a time when the workplace grows more distributed and the need for better collaboration and connection becomes more crucial, we should instead be thinking about how AI will actually help teams — not just individuals — work better together. After all, no great achievement is accomplished alone.

How to create a work schedule template (with examples)

Use a work schedule to clarify which team members are working, when. A work schedule is a simple document—but you can take this document to the next level by adding project timelines and task assignments. In this article, we’ll dive into the different types of work schedules, how you can create one, and how an online tool gives you the flexibility to change your work schedule and collaborate with team members across projects.

Maximizing Efficiency with eSIM: Proven Strategies for Effective Business Management

The advent of eSIM (embedded SIM) technology is transforming connectivity and unlocking major efficiency benefits for businesses across industries. eSIM offers a programmable, remote SIM solution that brings substantial advantages over traditional physical SIM cards in terms of cost savings, scalability, security, and seamless global mobility.

Predicting business expenses: How to forecast accounts payable

No matter what type of business you run, you can’t do it successfully without having a handle on your cash flow. At least not for very long. One of the troublesome parts of dealing with balance sheets and working capital is that expenses are unpredictable, especially if your organization is in a growth phase. Your day-to-day expenses don’t occur evenly, and even if they did, bills don’t come in or come due at even increments.