Teams | Collaboration | Customer Service | Project Management

Tyler Caskey: How consolidating tools & automation can transform your agency

Easy access to reports and dashboards is a game changer. But if your data is siloed in different systems, replicating data can be a daunting task, let alone accurate reporting. And with manual data entry, there’s the risk of human error. Imagine if you could consolidate tools to improve automation - gaining visibility, accuracy, and efficiency within your team. In this episode we’ll hear from Tyler Caskey, a chartered accountant and founder of TheBeanCounters. You’ll learn what to look for in a new tool to centralize more of the workflow and how to introduce this change to the business.

Top 9 Meeting Notes Templates to Never Miss Anything Again!

Meetings are an integral part of any business. No matter what position you’re in, you will inevitably have to attend meetings and even make notes. As such, if you’re someone who’s designated to maintain minutes of meetings, then you need a meeting notes template to make your job easier. Starting from scratch every time is inefficient and a waste of time. Using a template allows you to keep things consistent and ensure you cover all important points while saving time and effort.

15 Free Gantt Chart Templates in Docs, Word, Excel & More

Project managers often find themselves knee-deep in complex projects—juggling multiple tasks, people, and expectations at once. A detailed Gantt chart template is a great way to bring order and structure to your project management efforts. Here are 15 free Gantt Chart templates to get you started.

Introducing Fixed fee budgets: Perfect for project-based work on a set fee

As the saying goes, the best things come in threes. Turns out Teamwork.com couldn't agree more and we’re thrilled to now offer three different budget types: Time and materials, Retainer … and Fixed fee! Perfect for teams that complete project-based work on a set-fee, our new Fixed fee budget offers financial stability, profit margin tracking, and revenue transparency.

A Guide to Employee Computer Monitoring Software

Whenever we hear “Employee Computer Monitoring Software,” we associate it with surveillance and oversight. However, it should be treated as merely a data collection that helps businesses perform better. Its job is to give insight into when employees are taking breaks and how they are performing a specific task. The gathered data can help the organization improve workforce performance. Therefore, organizations can use this data to improve their overall workflow.

How Effective Communication Tools Can Drive Team Productivity?

With the rise of remote and hybrid work, many of the things that were long held dear by companies, such as cohesiveness, loyalty, and a chain of command have all started coming apart, with massive long-term ramifications. This is because the traditional ethos of internal communication, which involved memos and emails, is no longer befitting this new age, bringing forth a string of new apps and solutions to pick up the slack “pun intended!” First up, why bother with communication tools at all?

How forcing office returns harms the environment

The onset of COVID-19 in 2020 catalyzed a dramatic shift in the way we work, with many trading their office cubicles for home offices. This shift brought significant environmental benefits, highlighting the impact of our daily commutes on global carbon emissions. However, as office returns become more common, it is crucial to recognize how this transition harms the environment.

Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.