Teams | Collaboration | Customer Service | Project Management

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Miro Online Community: 10,000 members and counting

At Miro, we believe in the power of community. It’s crucial to have a group of like-minded people to connect and discuss what matters, especially during this challenging time. Last year, people around the world began to gather in the Miro Online Community to share ideas, learn best practices, meet other Miro users, and get support. We’ve now reached an incredible milestone of 10k registered community members!

For Accounting Firms, Managing Source Documents is 10x Easier with an Information Management System

If you had to make a list of all the things that are critical for small business compliance, the successful management of source documents would be right at the top. This is especially true for accounting firms, in particular, who are dealing with massive volumes of documents — like bills, invoices, receipts, and anything else related to countless transactions on a daily basis.

The Importance of Simplifying the Customer Experience

Businesses often undermine the significance of delivering superior customer experience — the driving force which influences the decision of over 90% of American consumers. Unless you simplify your customer support mechanism, you may not be able to deliver a superior customer experience. So, you need to evaluate whether your customers getting exactly what they need.

Is an 80 Hour Workweek beneficial for anyone?

How many hours a week do you work? While most workplaces say that they average around 40 hours, it’s not uncommon to hit 50 or 60 hour weeks, and maybe even 80, depending on your field. There’s still a perception that working long hours is synonymous with productivity and hard work, even as we see data that proves the opposite. Modern-day work environments have asked for more and more of their teams, but at what cost?

Scoro Welcomes 9 Certified Partners on Board

Scoro is happy to announce that we certified our first round of global partners. The batch includes nine companies: Congratulations to all partners who completed the certification program! The certification highlights that our partners have passed a detailed training and testing process and are qualified to provide independent services regarding Scoro.

The 10 Best Employee Monitoring Software for Macs in 2021

Looking for the best employee monitoring software for Mac? Managers are continually looking towards employee monitoring software to help their teams be more productive. And while employee monitoring does raise some concerns, you won’t have any trouble boosting productivity with the right software. So which employee monitoring software Mac should you go for? Fortunately, you’re in the right place.

The Smart Guide to Monitoring Employee Social Media in 2021

Want to know how to start monitoring your employees’ social media? If you’re looking to increase team productivity by curbing excessive social media activity at the workplace, you’re in the right place. In this article, we’ll take an in-depth look at how you can implement employee social media monitoring processes within your organization. We’ll also reveal a reliable method to help you monitor employee social media usage.

Part 2: B2B Customer Support Transformation Imperatives

In Part 1 of this three-part series we introduced the new report by ServiceXRG and TeamSupport. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explored the transition of support from a reactive transactional model to a more proactive and preventive approach.

Don't get tunnel vision

Based in San Francisco, Morten is the CEO of Wire, an enterprise-grade, end-to-end encrypted collaboration platform. He has over 20 years’ experience in the technology industry, as well as extensive go-to-market and SaaS experience spanning both the U.S. and European markets. Previously, Morten was the CEO at Huddle, a content collaboration platform serving large professional services firms as well as the UK and U.S. governments.