Teams | Collaboration | Customer Service | Project Management

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Microsoft Teams Health Dashboard

Aug 2, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we will walk you through building a Teams Health Dashboard by combining the collected metrics for CloudReady Synthetics and Service Watch Desktop. The Teams Health Dashboard provides users with a holistic view of Microsoft Teams availability and performance. When an issue occurs, users can quickly review the Teams Health Dashboard and identify whether the issue is limited to an office or affecting Microsoft Teams as a whole.
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Leapmax

The Top 10 Ways to Improve Business Performance

Aug 2, 2024 By Leapmax In Leapmax
In this fast-moving environment, organizations are constantly looking to enhance performance. When used in real life, business performance improvement offers many ways to make things run more smoothly and make the most of the resources you have to boost productivity. While improving business performance is possible, certain points need to be considered and implemented as and when needed. This article is about improving business performance.
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Email Health Dashboard

Aug 2, 2024 By Exoprise In Exoprise
In this dashboard tutorial video, we’ll be walking you through building a Microsoft Exchange and Outlook dashboard utilizing CloudReady Synthetics and Service Watch Desktop. This dashboard is a great first stop when diagnosing user email issues. When an issue comes up, engineers can quickly review the CloudReady data available in the dashboard to identify if an office or Exchange Online is experiencing issues or an outage.
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troop messenger

Common Proxy Mistakes and How to Avoid Them

Aug 2, 2024 By Archana Dasa In Troop Messenger
Proxies have improved how we use the internet. Whether you need to access geo-restricted websites, scrape protected content, or just hide your identity for privacy reasons, proxies avail the necessary capabilities to do so. However, effectively utilizing your proxy takes more than just purchasing a plan and accessing the web content you need.
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teramind

The 9 Best Productivity Monitoring Software in 2024

Aug 2, 2024 By Teramind In Teramind
Maintaining high levels of employee productivity is essential for success because it directly impacts the overall performance and profitability of a company. High productivity means tasks and projects are completed efficiently, reducing costs and maximizing resources. That’s why productivity monitoring solutions are essential. They help you enhance efficiency, streamline operations, and ensure your workforce performs at its best.
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exoprise

How to Monitor Your Email Services

Aug 1, 2024 By Jorge Martin Joven In Exoprise
Verifying email performance is more than the basic understanding of message flow. Outbound mail in the form of Simple Mail Transfer Protocol (SMTP) and inbound mail through MAPI or Microsoft's Graph API only parts of email systems to monitor, usually through pings or basic delivery confirmations. Often, once email is moved to Exchange Online, even basic visibility of mail flow and reliable delivery is lost. Many subsystems go into efficient email deliverability, especially once multiple email hygiene providers are added to the mix.
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teramind

Workforce Management for Call Centers in 2024

Aug 1, 2024 By Teramind In Teramind
Running a call center efficiently requires focusing on a lot of areas at the same time. But, how can center managers do that? Well, a good starting point is having the right workforce management (WFM) system for your call center. For example, WFM helps you predict how many calls you’ll get to ensure you have enough agents with the right skills. It focuses on keeping agents happy and your customers satisfied, all at the same time.
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Vivantio

ITSM Framework: A Service Management System

Aug 1, 2024 By Vivantio In Vivantio
An IT Service Management (ITSM) framework is essential for ensuring your IT services operate efficiently. It helps align IT services with business goals, enhances overall performance, and improves the customer experience by providing reliable and responsive support. Using a strong service management system helps your IT match your business goals. It also makes your operations more efficient and flexible.
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