Teams | Collaboration | Customer Service | Project Management

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How I Run PI Planning in Miro - Becky Juda

Join Becky Juda, Senior Agile Delivery Manager at CleanChoice Energy, as she shares how Miro transforms their quarterly PI planning. Discover how they use their PI planning template in Miro to help stay organized, reduce their carbon footprint, and improve team collaboration. If you like Becky’s board, head over to Miroverse to try it out with instructions on how to use it from Beky.

We Tried The 10 Best Open Source Productivity Software Of 2024

The age-old adage, “The early bird gets the worm,” perfectly describes the state of the business landscape today. Competition is fierce and every little advantage can mean the difference between coming out on top or falling behind. Ensuring your teams are as productive as they can be is one way to get ahead, and that is where Open Source Productivity Software comes in. While there are several types to choose from, opting for open-source has its upsides.

Improve Agent Productivity: A Guide to Peak Performance

Low response times, the inability to answer routine inquiries, and the lack of a single platform for customer data are the biggest challenges to excellent customer service. When your customer support agents at call centers are unable to give accurate responses to customers looking for assistance, you need to employ data-driven approaches and adequate training to address their knowledge gaps about the customer and your products.

11 Tips For Effective Resource Management

Resource management—assigning the right people to the right projects at the right time—plays a key role in a team’s success. But meeting deadlines and goals without overloading team members isn’t always easy, especially when juggling multiple projects. Follow these resource management best practices to create a clear, organized approach that supports your team and keeps clients happy.

How to Motivate Employees to Improve Performance?

One essential management activity that goes a long way in defining the organization’s overarching success is motivating the workers. Employee motivation encourages advanced workers to do their jobs and increases commitment. This enhances their career performance, and the environment they work in becomes healthy. The reader of this article will get acquainted with some time management techniques and approaches that can be used to motivate employees to work effectively.

The Checklist Manifesto: A Simple Approach to Complex Tasks

Explore the essential time management and error mitigation ideas Dr. Atul Gawande presents in his book The Checklist Method. Learn how to tap into the power of checklists and use them to cut down on the losses due to employee mistakes and boost your company’s productivity with the help from Insightful.

Resource Planning: Turning Your Capacity Plan into Action

Do your projects often run into unexpected roadblocks? Are some team members constantly overworked while others sit idle? If this sounds familiar, take a closer look at your resource planning. Effective resource planning can prevent missed deadlines, uneven workloads, and wasted talent—all while boosting your project success rates. Here’s how to get it right.