Teams | Collaboration | Customer Service | Project Management

Jira is a project management tool that assists software developers with bug tracking, agile project management, issue tracking, workflow, and much more. The tool offers a time tracking feature that helps software developers track time when they work on tasks. Managers can then use the tracked time for real-time reports to understand better how their employees work. In this article, we’ll discuss how to generate a Jira time tracking report.

Meetings shouldn’t keep you from your “real work.” If structured right, meetings *are* where work gets done.

As a marketing project manager, your time means everything. But between balancing client projects and collaborating with team members, managing your time isn’t always easy. How can you prioritize tasks when your to-do list is longer than the hours you have in a day? How can you make sure deliverables are ready on time? The truth is, without a system and some solid tools in place, juggling responsibilities can feel like an uphill battle.

99% of email users check their inbox every day. Some check it as many as 20 times a day, which means they’re probably not focusing on other, more important tasks. If you think your inbox has been ruling over your life, it’s time to break the shackles with these 17 email productivity tips. I also mention some extremely useful tools I’ve discovered over the years. So let’s dive right into a sea of emails and try to stay afloat.

Supporting your employees nowadays is crucial to the business. Helping them meet work goals and objectives can provide better work satisfaction and ultimately benefit the business in its general success. Tracking and managing employee OKRs is a great way to see visible improvements for all your staff members. Every employee plays a key role in the organization, from those who sit on your reception desk to your managing directors.

Custom fields in OneDesk are a powerful tool to include as much information on an item as you need. There is now a dedicated custom field editor, as well as conditional custom fields which will only appear when certain choices are chosen from existing fields.

The last two years have proven that customer-first businesses must be flexible to thrive. That means meeting customers where they are—and where they haven’t been able to be. How do you, as a business, satisfy the human need for social interaction amid physical distancing? How do you nurture brand loyalty when you can’t work off of facial cues? And—keeping your ultimate goal in mind—how do you convert interactions into sales and ensure a good experience remotely?

Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. Mix frustrated customers, soaring query volumes, budget cuts, and new remote work setups, and you’ve got a recipe for burnout. In 2022, many businesses recognize the importance of workplace mental health, and are taking steps to ensure the well-being of their teams.