This article was originally published on Jan. 19, 2021, and was updated on Nov. 21, 2023. As an internal communicator, you know the value internal comms brings to the table. But can you prove that value to decision makers in your organization — the folks who hold the budget for IC software, tools and services like a modern intranet?

Your customers expect to engage with your business on their terms, through the channels they prefer. Omnichannel customer service is a strategy that allows businesses to provide seamless and personalized support across all channels throughout the entire customer lifecycle. By implementing an omnichannel approach, businesses can improve customer satisfaction, loyalty, and overall experience.

Digital Experience Monitoring (DEM) has become an area of focus for Secure Access Service Edge (SASE) vendors. As businesses adopt SASE or security-as-a-service technology for compliance and security, they must consider the overall employee digital experience. SASE architectures add network overhead and impact performance, response times, and latency. In this article, we will delve into.

In the constantly shifting sands of the IT landscape, keeping pace with the rapid technological advancements and fluctuating economic conditions is a challenge that IT professionals face daily. The Exoprise Digital Workplace Insight 2023 Survey provides a crucial barometer for these changes, offering a comprehensive view of the industry through the lens of those who navigate its complexities every day.