Teams | Collaboration | Customer Service | Project Management

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Crafting A Warning Letter For Attendance Issues

Attendance issues at the workplace is a challenge many employers face. It’s a delicate task, one that requires finesse and precision. After all, your company’s attendance policy sets the tone for employee behavior, and addressing irregular attendance is crucial for maintaining a productive and responsible workforce. Addressing these issues is not only a matter of maintaining a positive work environment but also a significant financial concern.

Tymeshift Reporting Best Practices I Zendesk and Tymeshift's Diving Deep Webinars

In this session, Jordan Sleightholm will host this deep dive into how to get the most out of Tymeshift's reporting. You'll learn more about:🎯 How to set up reports🎯 The best reporting templates to think about🎯 Powerful metrics that everyone should keep in mind Timestamps:🔬Recap of Tymeshift features 📋Reporting 📈Insights & metrics best practices 👀Reporting Views 🖼️Dashboards 🧑‍💻Agent Attendance.

5 fun ways to practice gratitude with your team

With the holiday season in full swing and the end of the year quickly approaching, your team is in the thick of wrapping up loose ends and planning for next year — along with enjoying some festive get-togethers and hopefully taking some well-deserved time off. But there’s one more thing that should be on your to-do list during this busy season: gratitude. Looking for some fun and memorable ways to offer praise, encourage camaraderie, and extend a hearty thank you?

CRM vs CMS: Which One Is Right for You (& When)?

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

Crafting an Effective ITSM Roadmap: A Template for Success

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.

How Remote Companies Succeed at Work/Life Balance

When you work for a remote company, it can be challenging to balance work and life. You might feel like you’re always at work or never have time for anything else. This can be frustrating and overwhelming. It is possible to successfully balance work and life when working from a remote company. This article will teach you the five most effective ways to do just what you want!

5 ways your dashboard can improve team engagement this festive season

As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.

Visually track the progress of tasks with Basecamp Hill Charts

In this video, we break down Basecamp's Hill Chart feature for getting a visual representation of the status of a to-do list. Every piece of work has two phases. First there’s an uphill phase where you figure out your approach. You have a basic idea about the task, but you haven’t figured out what the solution is going to look like or how to solve all the unknowns. Eventually you reach a point where there aren’t any more unsolved problems. That’s like standing at the top of the hill. You can see clearly all the way down the other side. Then the downhill phase is just about execution.