Teams | Collaboration | Customer Service | Project Management

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How to Use a Kanban Board to Manage Your Tasks and Projects

Project management is now essential to organize tasks and stay productive. The need to succeed has led productivity apps to turn ambitious ideas into actionable plans. Therefore, kanban boards take center stage as a central hub for your team to collaborate. But you are probably wondering what a Kanban board is.

5 Ways to Boost Employee Efficiency with Time Management

The growing future of work has benefitted employees with the flexibility of remote work. Organizations operating in a distributed environment need to balance its challenges and advantages. A study that shows only 22% of the workforce feels engaged in virtual workplace supports companies’ concerns about how efficient teams are in distributed work. Here, employee time management is in focus which can help boost employee efficiency in future workplaces.

How to create a perceptual map: Perceptual mapping template

A perceptual map is a chart used to illustrate where a product or brand and its competitors are positioned according to consumer perception. Learn how your brand can unlock industry insights through perceptual maps and identify paths into new marketplaces. When it comes to positioning your brand or product in the marketplace, consumer perception is king. But for marketers, it can be difficult to distinguish between your actual position and where you perceive yourself to be.

CX Trends 2024: Unlock the power of intelligent CX

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.

Introducing Retroactive User Rates: Helping client billing be as accurate as possible

Although time travel is still a figment of our imagination, our latest release will give you the illusion of going back in time. Picture this: You’ve given your team member a much deserved promotion for their hard work on a big project and amidst the happy celebrations, you’ve forgotten to change their billable rate on said project.

Be confident in your artificial intelligence with Zendesk AI

💯 Here at Zendesk, we're committed to making the confidence level of each customer service prediction available to you transparently. 👏 Why? Human oversight is crucial to applying #GenerativeAI in CX because technology should complement, not replace, human interactions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Introducing Retrospective User Rates

Although time travel is still a figment of our imagination, our latest release will give you the illusion of going back in time. Picture this: You’ve given your team member a much deserved promotion for their hard work on a big project and amidst the happy celebrations, you’ve forgotten to change their billable rate on said project.

Efficient Project Tracking Strategies for Team Leads

In the world of project management, staying ahead requires more than just a basic understanding of project tracking. Team leads need practical strategies that not only align with their project goals but also address common challenges effectively. In this comprehensive guide, we’ll delve into efficient project tracking strategies to empower team leads in achieving ultimate success.