Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.

As we arrive at the seventh post of our ten-part series covering The Complete Guide to Customer Service Transformation, the focus shifts towards Unified Service Management Platforms, not only on the immense value they provide, but also on how they can help to revolutionize the way customers are served.

They’re so much more than resume fluff. Let’s give these “soft” skills the credit they deserve.

In today’s fast-paced business world, finding the right tool to streamline your organization’s processes is crucial. Whether you’re a seasoned project manager or a curious entrepreneur, we’ve got you covered. In this blog, we’ll explore 12 must-have features to look for in a PSA software. From service request management, to invoicing, and capacity planning, we’ll guide you towards making informed decisions.

If you are looking for a way to optimize your IT Service Management (ITSM), InvGate Service Desk and Microsoft SCCM integration might be what you need. By combining these powerful tools, you can use the potential of the data located in your Microsoft SCCM instance to boost your Service Management. Join us as we delve into the benefits and step-by-step setup process of integrating InvGate Service Desk and Microsoft SCCM to revolutionize your IT support services.

Timekeeping is essential for managing projects, tracking employee hours, and ensuring accurate payroll. Technology has replaced traditional paper and spreadsheet methods with efficient solutions. Timesheets are innovative tools that simplify timekeeping, boost productivity, and streamline administrative tasks. In this article, we will explore the advantages of an online timesheet and how it can revolutionize your time-tracking process.