Unless you’ve been “living under a rock” for the last few years, you should have seen the increased focus of IT service management (ITSM) and particularly the IT service desk on employee experience. At the start of 2022, Axelos research data found that “Two-thirds of survey respondents (67%) stated that their organisations understand the need to deliver a better employee experience, with another 18% expecting them to during 2022.

Traditional attendance tracking methods are time-consuming and prone to error. As a result, businesses are now embracing Geofence attendance tracking – a one-stop solution for managing employee attendance. Geofence attendance tracking not only simplifies the process, it also enhances efficiency like never before. From eliminating manual errors to enhancing security measures, there are countless reasons why switching to geofence attendance tracking can be instrumental for your organization.

Time and materials. Abstract time and materials. Flat fees. Value-based pricing. With such a dizzying array of pricing models available today, it can be tricky to know which one is right for your agency. If you’re feeling confused by it all, then read on. We recently brought together the brains of three pricing experts for our monthly webinar series – and we think you’ll be surprised (and even inspired) by what they had to say.

How do you create long-term relationships with clients? You want to provide enough value to keep clients coming back for more, but this is tough when you don't know if the client will stick around. That’s why many agencies use retainer agreements: to ensure reliable relationships and revenue. But (like everything else in the business world), retainer agreements come with both benefits and drawbacks.