Great service relies on having a complete view of your customers. That means bringing all your support channels, workflows, customer data and apps into a unified workspace so agents have the context they need for every customer interaction. But businesses need to take the idea of a single customer view one step further.

Whether your organization aims to add flexibility to a traditional work model or require in-office time for remote workers, managing a hybrid workforce is a balancing act. If you’ve already started testing a hybrid model, you’ve probably run into issues like these: With careful planning and proactive problem-solving, you can design a hybrid approach that works for everyone. In this guide, discover 8 tips for successful hybrid workforce management.

Setting SMART goals is essential for HR managers to make a meaningful impact on their organizations. However, 67% of HRs fail to set SMART goals and end up facing a certain set of challenges such as: In this blog post, we will explore the significance of SMART goals in HR management. By understanding the key principles and strategies behind SMART goals, HR managers can effectively align their objectives, track progress, and achieve tangible results. Let’s dive in.

Have you ever felt stuck and uninspired when creating endless slides and presentations? Do they all start to look the same after a while? These Miro apps are here to solve the never-ending challenge of finding creative content for your presentations. And with access directly from Miro, you won’t have to go anywhere else to find millions of images, GIFs, brand logos, and custom illustrations.

We have arrived at the halfway point in our ten-part series covering The Complete Guide to Customer Service Transformation. We’ve talked about engaging leadership and sparking teams, and now, let’s examine how to meet and exceed your customers’ expectations while optimizing their journey with your business.