Teams | Collaboration | Customer Service | Project Management

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How to improve productivity in finance companies with employee monitoring and tracking software

In the dynamic and high-pressure finance industry, improving productivity is paramount for achieving success and maintaining a competitive edge. Employee monitoring and tracking software has emerged as a valuable tool to drive efficiency and enhance productivity in finance companies. However, without such software, finance companies face several challenges, including: But with tools like Workstatus, finance professionals can work smarter and overcome these problems quickly.

How to Send Transactional Emails Using SendGrid with Notification Infrastructure

Transactional emails are automated emails triggered by a user (or group of users) taking action on your web or mobile application. Some examples include password reset emails, confirmation emails for purchases or reservations, welcome and onboarding emails, and shipping notifications.

We360.ai raises 6.5cr in Pre Series A round of funding

‍ We360.ai, a workforce analytics software, has successfully secured funding of Rs. 6.5 Cr in the Pre-Series A round. The round was led by Real Time Angel Fund along with participation from majority of their existing investors including SucSEED indovation fund , GSF accelerator, ah! Ventures , Hem Angels. This round of funding is a testament to We360.ai's potential and the confidence it has garnered within the industry.

Skills-based routing: definition, process and best practice

If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.

10 Tips to Manage a Help Desk - Workload Management, Motivation, And More!

Properly learning how to manage a help desk is crucial for the success of any organization, both internally amongst its different departments, and with external customers. Smoothly operating one is no easy ride; it requires juggling multiple tasks and coordinating diverse teams.

How to Send Password Resets via SMS and email using Node.js and Next.js

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.

Help Desk Ticket Workflow: How to Improve and Optimize

Establishing a quality help desk ticket workflow is the key to achieving quicker and higher quality resolutions. Not only does this achieve better outcomes for users, but it also improves business operations and makes service departments more cost-effective. Many of the issues that cause delayed responses, missed tickets, or return tickets for issues that weren’t resolved correctly are caused by broken or poorly optimized help desk ticket workflows.

Introducing the new Teamwork Desk and Custom Views

The team behind Teamwork Desk is committed to helping you provide the smoothest client communication and best customer support experience possible. That’s why we're excited to introduce a refreshed and simplified Desk, to give you a faster, sleeker experience. It’s got all the same functionality that you’re accustomed to, with a clean, modern look and layout that makes it easier to find what you need.

Effective Online Communication Platforms for Virtual Classroom Engagement

Student-to-teacher interaction is an essential aspect of virtual classroom engagement. The goal of engagement and interaction in virtual learning is similar to traditional education. Its purpose is to build links, cohesiveness, and share information. You improve the learning environment by creating a social presence in your remote classroom. Both teachers and students can adopt tools of communication for online learning. The tools help them overcome many remote teaching and learning challenges.